This course provides a comprehensive framework for achieving operational excellence through effective process strategy and continuous improvement. Participants will learn how to design, manage, and improve operational processes to deliver superior value to customers while optimizing resource utilization. The curriculum integrates principles from Lean, Six Sigma, Theory of Constraints, and other operational excellence methodologies. Through practical tools and case studies, attendees will develop the capability to create robust process strategies that drive efficiency, quality, and customer satisfaction. This course emphasizes the systematic approach to operational excellence as a sustainable competitive advantage.
Operational Excellence and Process Strategy
Strategy and Strategic Planning
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Develop comprehensive operational excellence strategies
- Design and optimize end-to-end business processes
- Apply Lean and Six Sigma principles effectively
- Implement continuous improvement cultures and systems
- Measure and manage operational performance
- Identify and eliminate process waste and variation
- Lead operational transformation initiatives
- Manage process change and organizational adoption
- Balance efficiency with flexibility in operations
- Create sustainable operational excellence frameworks
Target Audience
- Operations Directors and Managers
- Process Improvement Leaders
- Quality Management Professionals
- Supply Chain and Logistics Managers
- Manufacturing and Production Supervisors
- Business Process Owners
- Continuous Improvement Specialists
- Service Operations Managers
Methodology
- Case studies of operational excellence
- Process mapping workshops
- Lean simulation exercises
- Root cause analysis exercises
- Performance metric development sessions
- Group problem-solving activities
- Gemba walk simulations
Personal Impact
- Enhanced analytical and problem-solving skills
- Improved process design and optimization capabilities
- Stronger change management and leadership skills
- Increased ability to drive continuous improvement
- Better understanding of operational metrics
- Enhanced strategic thinking about operations
Organizational Impact
- Improved operational efficiency and productivity
- Enhanced product and service quality
- Reduced costs and waste elimination
- Increased customer satisfaction and loyalty
- Stronger competitive position through operations
- Sustainable continuous improvement culture
Course Outline
Operational Excellence Foundations
Excellence Principles- Definition and evolution of operational excellence
- Key principles and frameworks
- The role of operations in competitive strategy
- Operational excellence maturity models
- Linking operations to business strategy
- Customer value definition and delivery
- Stakeholder requirements analysis
Process Strategy and Design
Process Analysis- Process mapping and value stream analysis
- Process segmentation and categorization
- Bottleneck identification and management
- Process capacity and capability analysis
- Designing for efficiency and effectiveness
- Technology integration in process design
- Human factors in process design
- Standardization and flexibility balance
Lean Principles and Applications
Lean Fundamentals- The seven wastes and elimination strategies
- 5S and visual workplace management
- Value stream mapping and improvement
- Flow and pull system implementation
- Standardized work development
- Quick changeover techniques
- Error-proofing methods
- Total Productive Maintenance
Quality and Six Sigma Methods
Quality Management- Total Quality Management principles
- Statistical process control
- Quality measurement and improvement
- DMAIC methodology overview
- Variation reduction strategies
- Root cause analysis techniques
- Design for Six Sigma principles
Performance Measurement and Management
Metrics Development- Key performance indicator design
- Balanced scorecard in operations
- Benchmarking and best practices
- Performance monitoring systems
- Data-driven decision making
- Continuous improvement cycles
Change Management and Culture
Change Leadership- Leading operational change initiatives
- Communication strategies for change
- Resistance management and mitigation
- Building continuous improvement culture
- Employee engagement in excellence
- Sustaining operational excellence
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