Operational Excellence and Process Strategy

This course provides a comprehensive framework for achieving operational excellence through effective process strategy and continuous improvement. Participants will learn how to design, manage, and improve operational processes to deliver superior value to customers while optimizing resource utilization. The curriculum integrates principles from Lean, Six Sigma, Theory of Constraints, and other operational excellence methodologies. Through practical tools and case studies, attendees will develop the capability to create robust process strategies that drive efficiency, quality, and customer satisfaction. This course emphasizes the systematic approach to operational excellence as a sustainable competitive advantage.