Privacy Policy for Koyer Training Services

1. Introduction & Scope

This Privacy Policy describes how Koyer Training Services ("we," "our," or "us") collects, uses, and protects your personal information when you use our training services, website, and related platforms (collectively, "Services"). This policy applies to all personal data processed during your interactions with Koyer Training Services, including when you visit our website, enroll in courses, complete training modules, or communicate with our team.

We are committed to safeguarding your privacy and ensuring transparency about our data practices. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any aspect of this policy, please discontinue use of our Services immediately.

2. Information We Collect

We collect several types of information to provide and improve our Services:

2.1 Personal Data Provided Directly by You

• Identity and Contact Information: Name, email address, telephone number, postal address, username and password for account creation
• Training and Enrollment Information: Course selections, progress data, assessment results, certification details, and any information submitted through online forms
• Payment Information: Billing address, payment details (though we use third-party payment processors and do not store full credit card information)
• Communication Information: Contents of messages, emails, or inquiries you send to us

2.2 Information Collected Automatically

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform
• Usage Data: Information about how you use our website and Services, including pages viewed, time spent on pages, and navigation paths
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies

3. How We Use Your Personal Data

We use your personal information for the following purposes:

• Service Delivery: To create and manage your account, provide training courses, track progress, issue certificates, and facilitate communication
• Payment Processing: To process transactions and send related information, including confirmations and invoices
• Communication: To respond to your inquiries, provide customer support, and send important administrative information about our Services
• Service Improvement: To analyze usage trends, evaluate the effectiveness of our training materials, and optimize user experience
• Marketing (with your consent where required): To inform you about new courses, special offers, and updates that may be of interest to you
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of other users

Our legal bases for processing your personal data under the GDPR include: (a) performance of a contract; (b) legitimate interests; (c) consent; and (d) compliance with legal obligations.

4. How We Share Your Information

We may share your personal data in the following circumstances:

• With Instructors and Facilitators: Your name, progress data, and assessment results may be shared with course instructors to facilitate your training
• With Certification Bodies: For accredited courses, we may share necessary personal data with certification authorities to issue official certifications
• With Service Providers: We engage trusted third parties to perform functions such as payment processing, data analysis, email delivery, hosting services, and customer support
• For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• For Legal Reasons: Where required by law, regulation, legal process, or governmental request
• With Your Consent: For any other purposes disclosed to you with your consent

We do not sell your personal data to third parties for their marketing purposes.

5. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA) or United Kingdom, we implement appropriate safeguards as required by applicable data protection laws. These may include:

• Transferring to countries deemed adequate by the European Commission
• Using Standard Contractual Clauses approved by the European Commission
• Implementing Binding Corporate Rules
• Relying on specific derogations for specific situations

You can obtain more information about the specific mechanisms we use for international data transfers by contacting us using the details in the "Contact Us" section.

6. Data Security & Retention

6.1 Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection

6.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Our retention periods are based on:

• Active Accounts: For the duration of your account activity plus a reasonable period thereafter
• Completed Training: Certification and training records are typically retained for a minimum of 6 years to verify credentials and comply with certification schemes
• Marketing Data: Until you unsubscribe or withdraw consent, plus a short period to process your request
• Technical Data: For shorter periods, typically no more than 12-24 months

7. Your Rights & Choices

Depending on your location and applicable data protection laws, you may have the following rights:

7.1 GDPR Rights (for EEA and UK individuals)

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we use your data
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Object: You can object to certain processing activities
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

7.2 CCPA/CPRA Rights (for California consumers)

• Right to Know: You can request information about what personal information we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information, but you have the right to opt-out if we did
• Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes beyond those permitted by law

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law and may need to verify your identity before processing your request.

8. Cookies & Tracking Technologies

8.1 How We Use Cookies

We use cookies and similar tracking technologies to:

• Essential Operations: Enable basic website functions like page navigation and access to secure areas
• Performance Monitoring: Collect information about how visitors use our website to improve our Services
• Functionality: Remember your preferences and settings to enhance your experience
• Targeting: Deliver relevant advertisements on third-party websites (with your consent where required)

8.2 Cookie Types We Use

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your user experience and prevent you from using certain parts of our website. You can learn more about managing cookies at All About Cookies.

9. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately so we can take appropriate measures.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates when it was last revised.

We will notify you of any material changes through prominent notices on our website or by direct notification. We encourage you to review this policy periodically to stay informed about our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@koyertraining.com
• Postal Address: Koyer Training Services, Attn: Privacy Officer, [Insert Company Address]
• Phone: (+44) 113 216 3188

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For UK residents, this is the Information Commissioner's Office (ICO). For EEA residents, you can find your national data protection authority on the European Data Protection Board website.