Performance Measurement and Management in the Public Sector

This comprehensive course equips public sector professionals with frameworks and practical skills to develop, implement, and use performance measurement systems that drive accountability, improvement, and results. Participants will learn to design meaningful indicators, collect reliable data, and use performance information for decision-making and continuous improvement. The program addresses the unique challenges of measuring public sector performance, including multiple objectives, qualitative outcomes, and stakeholder diversity. Through case studies and hands-on exercises, professionals will develop capabilities to create performance frameworks that demonstrate value, inform strategy, and enhance public accountability.