The Balanced Scorecard and Performance Management

The **Balanced Scorecard (BSC)** is a renowned strategic framework developed by Robert Kaplan and David Norton that helps organizations translate strategy into action by providing a comprehensive, non-financial and financial, view of performance. This course provides a deep, practical understanding of the BSC, moving beyond theory to hands-on implementation. Participants will learn how to design a complete BSC system, define key strategic objectives, select appropriate metrics (KPIs), and link organizational strategy to operational activities. Mastery of the BSC is essential for ensuring that all parts of the organization are working in harmony to achieve strategic success and long-term value creation.