IT Service Management (ITSM) with ITIL 4 Foundation

IT Service Management (ITSM) focuses on delivering value to customers through services, and ITIL 4 is the globally recognized framework guiding this practice. This course introduces the core concepts of ITIL 4, including the Service Value System (SVS) and the four dimensions of Service Management. Participants will learn how to align IT services with business strategy and improve service delivery across the entire organization. The curriculum prepares individuals for the ITIL 4 Foundation certification, providing a clear, holistic, and practical approach to modern ITSM.