Customer Service Management: Strategies, Metrics, and Team Leadership

Customer Service Management provides comprehensive training in leading customer service teams and functions effectively. This course covers strategic planning, performance management, team development, and operational excellence in service organizations. Participants will learn to balance customer satisfaction with operational efficiency, develop high-performing teams, and implement management systems that drive continuous improvement. Through practical frameworks and leadership techniques, you will develop the ability to create service organizations that deliver exceptional customer experiences while achieving business objectives.