Taxpayer Services and Compliance Programs

This course focuses on the critical shift in tax administration from a purely enforcement-focused model to one that actively facilitates and promotes **voluntary compliance** through high-quality **taxpayer services**. We explore the principles of the **Compliance Model** and how strategic service provision—from education and outreach to seamless digital filing—can dramatically improve taxpayer morale and compliance rates. Participants will learn how to design, implement, and measure the effectiveness of targeted compliance programs and service initiatives, ultimately fostering a cooperative and trusting relationship between the revenue agency and the public.