Designing & Managing Agent Networks

This course provides an operational, strategic, and regulatory deep dive into **Designing and Managing Agent Networks** for financial service delivery, particularly in emerging markets. It covers the end-to-end process, from setting a network strategy and determining a suitable agent model to managing liquidity, mitigating fraud, and ensuring regulatory compliance. Participants will learn best practices for agent recruitment, training, performance monitoring, and creating an efficient, profitable, and secure last-mile channel for reaching the financially excluded.