Social Media Customer Care and Online Reputation Management

Social Media Customer Care and Online Reputation Management provides specialized training in managing customer interactions and brand perception across social media platforms. This course covers the unique dynamics of social media customer service, where conversations are public, responses are expected rapidly, and brand reputation is constantly on display. Participants will learn to navigate the complexities of social care while protecting and enhancing organizational reputation. Through platform-specific guidance and real-world scenarios, you will develop the skills to turn social media interactions into relationship-building opportunities and manage online reputation proactively.