Customer Service in the Digital Age: AI, Chatbots, and Self-Service Portals

Customer Service in the Digital Age explores the transformative impact of artificial intelligence, chatbots, and self-service technologies on modern customer service. This course provides comprehensive understanding of how digital tools are reshaping customer interactions and what this means for human service professionals. Participants will learn to work effectively alongside AI systems, manage chatbot-handoff situations, and design customer-friendly self-service experiences. Through practical applications and future-focused thinking, you will develop the skills to thrive in the evolving landscape of digital customer service while maintaining the human touch that customers value.