Performance Evaluation in the Public Sector

This specialized course addresses the unique challenges of performance evaluation and management within the public sector, where success is often measured by mission outcomes, not profit. Participants will learn how to design fair, transparent, and defensible performance appraisal systems that comply with civil service regulations and motivate public servants. The program emphasizes linking individual goals to legislative mandates, providing objective feedback, and managing the unique constraints of merit-based systems. Attendees will master a continuous performance dialogue approach, ensuring their evaluations drive development, address underperformance effectively, and ultimately enhance public service delivery.