Enterprise Systems Management

Enterprise Systems Management (ESM) focuses on the centralized control, coordination, and management of an organization's mission-critical applications and IT infrastructure as a cohesive service. This course covers the tools, frameworks, and processes necessary to achieve operational consistency, high performance, and continuous availability across complex environments. Participants will learn how to integrate monitoring, automation, security, and service desk functions to create a unified system for managing the entire technology landscape, ensuring that enterprise systems consistently meet the demands of the business and provide optimal user experience.