IT Service Management (ITSM) and ITIL Foundations

IT Service Management (ITSM) is the comprehensive approach to managing the delivery of IT services to customers, focusing on aligning IT services with the needs of the business, improving efficiency, and managing risk. ITIL (Information Technology Infrastructure Library) provides the globally recognized framework of best practices for ITSM, ensuring value creation and maintaining high service quality. This foundation course introduces the core principles, concepts, and terminology necessary to understand the ITIL framework. Learners will explore the Service Value System and the four dimensions of service management, equipping them with the fundamental knowledge to contribute to effective service delivery and organizational transformation.