Upon completion of this course, participants will be able to:

• Apply advanced situational awareness and observational techniques to detect suspicious behavior.
• Master verbal de-escalation and tactical communication to resolve conflicts non-violently.
• Execute professional and legally defensible search and property containment procedures.
• Understand and apply the appropriate use of force continuum in various threat scenarios.
• Conduct high-quality, legally defensible incident reporting and witness statement collection.
• Manage access control and visitor management with a focus on risk mitigation and customer service.
• Serve as effective first responders during medical emergencies, fire, and natural disasters.
• Integrate physical security measures and technology operationally during shifts.

• Front-Line Security Officers and Guards
• Security Shift Supervisors and Leads
• Corporate/Proprietary Security Personnel
• Contract Guard Force Officers
• Loss Prevention Specialists in Retail/Corporate Settings

• Scenario-Based De-escalation Role-Playing
• Practical Drills on Situational Awareness and Observational Skills
• Hands-on Non-Lethal Defensive Tactics Practice (Training Environment)
• Incident Report Writing and Critique Workshops
• Use of Force Continuum Case Analysis

Unit 1: Advanced Observation and Situational Awareness

• The OODA Loop and its application to security decision-making.
• Techniques for baseline establishment and identifying anomalies in the environment.
• Recognizing pre-incident indicators and hostile intent (Behavioral Detection).
• The proper use of senses and minimizing environmental distractions during patrol.
• Conducting effective static post observation and patrol pattern variance.

Unit 2: Tactical Communication and De-escalation

• Principles of tactical communication: neutrality, empathy, and professionalism.
• Mastering verbal de-escalation techniques (e.g., Active Listening, LEAPS Model).
• Techniques for managing aggressive or intoxicated individuals safely.
• Communication protocols for requesting assistance and notifying central control.
• The legal and ethical implications of non-verbal communication and posture.

Unit 3: Use of Force and Defensive Tactics

• Understanding the Use of Force Continuum and legal justification for security actions.
• Non-lethal defensive tactics: disengagement, striking, and control techniques.
• Protocols for conducting safe and professional physical searches (pat-downs, property).
• Techniques for handcuffing and controlled escort of subjects (if applicable by mandate).
• Post-incident documentation and medical follow-up after a physical encounter.

Unit 4: Patrol Tactics and Incident Procedures

• Optimizing patrol routes, timing, and vehicle/foot patrol techniques.
• Protocols for securing a crime scene, preserving evidence, and establishing perimeters.
• Response procedures for fire, medical emergencies, and bomb threats.
• Techniques for initial investigation: interviewing witnesses and gathering facts.
• Managing access control points and visitor screening under increased threat levels.

Unit 5: Professional Reporting and Ethics

• Guidelines for writing clear, factual, and legally defensible incident reports.
• Ethical decision-making and preventing bias in security operations.
• The importance of chain of custody and evidence handling by first responders.
• Understanding civil liability and adherence to organizational policies and post orders.
• Maintaining high standards of appearance, equipment, and professional conduct.