Upon completion of this course, participants will be able to:

• Master the technical process of **Integrated Change Control** (Project Change Management) for baselines.
• Understand the principles and frameworks of **Organizational Change Management (OCM)** (e.g., ADKAR, Lewin's Model).
• Develop and implement a comprehensive OCM plan to mitigate user resistance and drive adoption.
• Master techniques for conducting a formal **Change Impact Assessment** and stakeholder analysis specific to change.
• Design effective communication and training plans to build user awareness, desire, and knowledge of the change.
• Manage and lead the formal **Change Control Board (CCB)** for project scope and baseline changes.
• Develop strategies for measuring the success of the human side of change (e.g., adoption rate, proficiency level).
• Integrate project change management and OCM activities into a unified project plan and governance structure.

• Project Managers and Program Managers leading transformative initiatives
• Organizational Change Management (OCM) Specialists and Practitioners
• Business Analysts and Training/Enablement Professionals
• IT/System Implementation Leaders and Consultants
• PMO Staff responsible for change governance and user adoption

• Group Workshop: Conducting a Change Impact Assessment and Developing a Resistance Management Plan
• Case Studies: Analyzing a System Implementation failure due to poor user adoption and OCM integration
• Role-Playing: Leading a CCB Meeting and Presenting an OCM Strategy to an Executive Sponsor
• Individual Exercises: Mapping OCM Activities (Communication/Training) to the ADKAR Model Stages
• Discussions: Strategies for aligning the Project Manager and the OCM Specialist roles

Unit 1: The Integration of Project Change and OCM

• Differentiating between Project Change Management (technical) and **Organizational Change Management (OCM)** (people).
• Understanding the primary OCM models (**ADKAR, Lewin's 3-Step Model**) and their application.
• The imperative of integrating technical project change processes with the human change process.
• The financial cost of poor user adoption and the value of proactive OCM.

Unit 2: Managing Technical Project Change (Change Control)

Process and Governance
• Mastering the formal process of **Integrated Change Control** and managing project baselines.
• The role and responsibilities of the **Change Control Board (CCB)** and change request workflow.
• Techniques for analyzing the impact of a change request on scope, schedule, cost, and risk.
• Strategies for communicating change decisions to all project stakeholders clearly and timely.

Unit 3: Change Readiness and Impact Assessment

Diagnosis and Mitigation
• Conducting a formal **Change Impact Assessment** to quantify effects on people, process, and technology.
• Mastering the process of assessing **Organizational Readiness** for the proposed change.
• Techniques for identifying sources and severity of user resistance to change.
• Developing proactive resistance management strategies and communication responses.

Unit 4: OCM Plan Implementation (Communication, Training, Reinforcement)

Adoption and Sustainment
• Designing a targeted **Change Communication Plan** to build awareness and desire (ADKAR A & D).
• Developing effective training and coaching plans to ensure necessary knowledge and ability (ADKAR K & A).
• Strategies for managing leadership and sponsor alignment throughout the change process.
• Mastering reinforcement mechanisms to ensure the change is sustained after project closure (ADKAR R).

Unit 5: Measuring Change Success and OCM Maturity

Metrics and Control
• Defining and tracking metrics for both project change (variance) and OCM success (**Adoption Rate, Proficiency Level**).
• Techniques for auditing and measuring user behavior against the new process or system.
• Strategies for transitioning OCM activities to the business/operational owners for long-term sustainment.
• Assessing and building the organization's **Change Management Capability and Maturity**.