Upon completion of this course, participants will be able to:

• Differentiate between the roles of the **Project Manager** and the **Project Leader** and apply key leadership styles (e.g., Situational Leadership, Servant Leadership).
• Master techniques for building and developing **High-Performing Project Teams** (Tuckman's Model, psychological safety).
• Apply advanced emotional intelligence and communication skills for effective team motivation and influence.
• Master strategies for proactive **Conflict Resolution, Negotiation, and Problem-Solving** within the team and with stakeholders.
• Lead and manage virtual, geographically dispersed, and culturally diverse project teams effectively.
• Develop and implement a clear framework for team performance management and constructive feedback.
• Master the skills of **Coaching, Mentoring, and Delegation** to empower team members and foster growth.
• Foster a positive, resilient, and accountable team culture centered on shared goals and commitment.

• Project Managers and Project Coordinators
• Team Leaders and Functional Managers overseeing project resources
• Scrum Masters and Agile Coaches focused on team performance
• Professionals seeking to enhance their influence and "soft skills" in project environments
• Managers responsible for developing leadership potential in their teams

• Role-Playing: Managing a High-Stakes Conflict Scenario and Delivering a Performance Review
• Group Workshop: Developing a Team Charter and Conflict Resolution Protocol for a New Project
• Individual Exercises: Self-Assessment of Leadership Style and Emotional Intelligence (EQ)
• Case Studies: Analyzing effective and ineffective leadership responses to project crises
• Discussions: Strategies for motivating a team facing burnout and sustained pressure

Unit 1: The Shift from Manager to Leader

• Understanding the difference between management (process control) and **Leadership** (vision, people, change).
• Mastering different leadership styles: transactional, transformational, and **Servant Leadership** in projects.
• Developing and leveraging high **Emotional Intelligence (EQ)** for project success.
• Techniques for establishing credibility, trust, and a shared vision with the team.

Unit 2: Building and Developing High-Performing Teams

Culture and Performance
• Applying **Tuckman's Stages of Team Development** (Forming, Storming, Norming, Performing, Adjourning).
• Strategies for creating a culture of **Psychological Safety, Accountability, and Resilience**.
• Techniques for effective delegation, empowerment, and maximizing team self-organization.
• Mastering the skills of **Coaching and Mentoring** to develop individual team members.

Unit 3: Communication, Conflict, and Negotiation

Soft Skills Mastery
• Advanced communication techniques: active listening, non-verbal cues, and tailoring messages for impact.
• Mastering the five modes of **Conflict Resolution** (e.g., Collaborating, Compromising) and knowing when to use each.
• Techniques for successful **Project Negotiation** (with stakeholders, vendors, and internal functions).
• Strategies for managing diverse perspectives and turning disagreement into creative tension.

Unit 4: Leading Virtual and Diverse Teams

Environment and Inclusivity
• Best practices for leading and motivating **Virtual and Geographically Dispersed Teams**.
• Strategies for leveraging technology to enhance team communication and collaboration.
• Managing cultural diversity and its impact on communication, conflict, and decision-making.
• Techniques for maintaining team engagement, focus, and energy in hybrid environments.

Unit 5: Performance and Legacy

Coaching and Succession
• Developing and implementing a fair, constructive **Team Performance Review** and feedback cycle.
• Mastering the delivery of difficult feedback and managing underperformance professionally.
• Strategies for recognizing and rewarding team members effectively and ethically.
• The leader's role in succession planning and developing future project leaders.