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Certified ScrumMaster (CSM)

Project and Program Management October 25, 2025
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Introduction

The Certified ScrumMaster course provides comprehensive training in Scrum framework fundamentals and the ScrumMaster role responsibilities. This interactive course prepares participants for ScrumMaster certification while delivering practical skills for facilitating Scrum teams effectively. Participants will learn how to guide teams through the Scrum process, remove impediments, and ensure adherence to Scrum principles and practices. The course combines theoretical knowledge with hands-on exercises to create an engaging learning experience that equips attendees with the tools needed to succeed as ScrumMasters in their organizations.

Objectives

  • Understand Scrum framework fundamentals and theory
  • Learn the ScrumMaster role and responsibilities
  • Master Scrum artifact management and transparency
  • Develop facilitation skills for Scrum events
  • Learn techniques for servant leadership
  • Understand team dynamics and coaching approaches
  • Master impediment removal and process improvement
  • Prepare for ScrumMaster certification exam

Target Audience

  • Project Managers transitioning to Agile
  • Team Leads seeking Scrum certification
  • Developers and Testers moving to Scrum roles
  • Product Managers and Business Analysts
  • IT Managers implementing Agile practices
  • Quality Assurance Professionals
  • Anyone interested in Scrum Master role

Methodology

  • Interactive Group Exercises
  • Role-playing Scrum Events
  • Case Studies of Scrum Implementation
  • Team-based Simulations
  • Group Discussions and Debates
  • Individual Reflection Activities

Personal Impact

  • ScrumMaster certification and credential
  • Enhanced facilitation and coaching skills
  • Improved team leadership capabilities
  • Better understanding of Agile principles
  • Increased employability in Agile organizations
  • Professional network with other Scrum practitioners

Organizational Impact

  • Improved team productivity and efficiency
  • Faster delivery of valuable software
  • Enhanced product quality and customer satisfaction
  • Better adaptability to changing requirements
  • Reduced project risks and failures
  • Improved team morale and retention

Course Outline

Unit 1: Scrum Fundamentals

Agile Principles
  • Agile Manifesto and Principles
  • Scrum Theory and Pillars
  • Empirical Process Control
Scrum Framework
  • Roles, Events, and Artifacts
  • Definition of Done

Unit 2: ScrumMaster Role

Responsibilities
  • Servant Leadership Principles
  • Facilitation Techniques
  • Impediment Removal Strategies
Team Coaching
  • Coaching Stances and Approaches
  • Conflict Resolution Methods

Unit 3: Scrum Events

Ceremony Facilitation
  • Sprint Planning Execution
  • Daily Scrum Best Practices
  • Sprint Review Techniques
  • Sprint Retrospective Methods

Unit 4: Scrum Artifacts

Artifact Management
  • Product Backlog Refinement
  • Sprint Backlog Management
  • Increment and Definition of Done
Transparency
  • Artifact Transparency Principles
  • Information Radiators

Unit 5: Advanced Topics

Scaling Considerations
  • Multi-team Coordination
  • Distributed Team Challenges
Organizational Impact
  • Change Management Strategies
  • Scrum Adoption Patterns

Ready to Learn More?

Have questions about this course? Get in touch with our training consultants.

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Upcoming Sessions

08 Dec

Barcelona

December 08, 2025 - December 12, 2025

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05 Jan

New York

January 05, 2026 - January 09, 2026

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19 Jan

Milan

January 19, 2026 - January 23, 2026

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