This practical course provides comprehensive training in the art and science of giving and receiving constructive feedback that drives performance improvement and professional growth. Participants will learn proven frameworks for delivering feedback that is clear, specific, and actionable while maintaining positive relationships. The curriculum also covers techniques for receiving feedback graciously, managing emotional responses, and using feedback for continuous development. Through realistic practice scenarios and evidence-based methodologies, learners will master one of the most critical yet challenging communication skills in professional environments.
Giving and Receiving Constructive Feedback
Communication and Writing Skills
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Apply structured frameworks for giving constructive feedback
- Deliver difficult messages while preserving relationships
- Receive feedback openly and without defensiveness
- Use feedback for personal and professional development
- Create feedback-positive team cultures
- Manage emotional responses during feedback exchanges
- Follow up effectively after feedback conversations
- Coach others in feedback skills and practices
Target Audience
- Managers and Team Leaders
- Human Resources Professionals
- Project Managers
- Senior Individual Contributors
- Coaches and Mentors
- Quality Assurance Staff
- Anyone involved in performance management
Methodology
- Realistic role-playing with video recording
- Case studies of effective and ineffective feedback
- Peer practice with immediate feedback
- Personal feedback style assessment
- Group analysis of feedback scenarios
- Action planning workshops
Personal Impact
- Increased confidence in giving difficult feedback
- Improved ability to receive feedback productively
- Stronger relationships through honest communication
- Enhanced personal and professional growth
- Better conflict resolution skills
Organizational Impact
- Improved performance management effectiveness
- Enhanced team development and capability
- Increased employee engagement and retention
- Stronger continuous improvement culture
- Better talent development outcomes
Course Outline
Unit 1: The Foundation of Effective Feedback
Feedback Principles- The purpose and value of constructive feedback
- Characteristics of effective feedback
- Common feedback mistakes and how to avoid them
- Creating psychological safety for feedback
- Developing a growth-oriented feedback approach
- Separating person from behavior
- Maintaining positive intent in feedback
- Building feedback courage and confidence
Unit 2: Frameworks for Giving Feedback
Structured Approaches- The SBI (Situation-Behavior-Impact) model
- The STAR (Situation-Task-Action-Result) method
- Sandwich technique and its limitations
- Creating custom feedback frameworks
- Gathering specific examples and evidence
- Choosing the right time and place
- Setting clear objectives for feedback conversations
- Anticipating reactions and preparing responses
Unit 3: Delivering Difficult Feedback
Challenging Conversations- Managing emotions during difficult feedback
- Maintaining professionalism under stress
- Balancing honesty with empathy
- Preserving relationships through tough conversations
- Addressing performance issues
- Giving feedback to senior colleagues
- Handling sensitive personal topics
- Providing feedback in crisis situations
Unit 4: The Art of Receiving Feedback
Open Reception- Overcoming defensiveness and resistance
- Active listening during feedback reception
- Asking clarifying questions without challenge
- Demonstrating appreciation for feedback
- Separating useful from unuseful feedback
- Managing emotional reactions
- Identifying patterns in feedback
- Making decisions about feedback implementation
Unit 5: Feedback in Specific Contexts
Managerial Feedback- Performance review conversations
- Coaching for development
- Team feedback sessions
- 360-degree feedback implementation
- Giving feedback to colleagues
- Creating peer feedback systems
- Managing upward feedback
- Cross-functional feedback exchanges
Unit 6: Follow-up and Action Planning
Implementation Planning- Creating actionable development plans
- Setting measurable improvement goals
- Identifying resources and support needed
- Establishing accountability mechanisms
- Following up on feedback given
- Tracking personal improvement
- Providing ongoing encouragement
- Celebrating progress and success
Unit 7: Creating Feedback Cultures
Team Development- Establishing team feedback norms
- Training others in feedback skills
- Creating continuous feedback systems
- Measuring feedback culture effectiveness
- Personal feedback habit development
- Ongoing skill refinement
- Adapting feedback approaches over time
- Becoming a feedback role model
Ready to Learn More?
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