This advanced course focuses on developing dynamic interpersonal communication skills that build rapport, establish trust, and create influence in professional relationships. Participants will learn sophisticated techniques for connecting with others, understanding different communication styles, and creating meaningful professional relationships that drive collaboration and results. The curriculum covers psychological principles of influence, rapport-building strategies, and advanced interpersonal dynamics that enable professionals to navigate complex organizational relationships effectively. Through immersive exercises and real-world applications, learners will master the art of building genuine connections and exercising positive influence in their professional interactions.
Dynamic Interpersonal Communication: Building Rapport and Influence
Communication and Writing Skills
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Apply advanced rapport-building techniques in professional settings
- Utilize psychological principles of influence ethically
- Adapt communication style to build connection with diverse individuals
- Read and respond to subtle interpersonal cues
- Build trust and credibility through communication
- Navigate power dynamics in professional relationships
- Create win-win outcomes through effective interpersonal communication
- Manage relationship networks strategically
Target Audience
- Managers and Team Leaders
- Sales and Business Development Professionals
- Project Managers
- Human Resources Professionals
- Client Relationship Managers
- Senior Individual Contributors
- Aspirational Leaders
Methodology
- In-depth role-playing scenarios
- Influence technique practice sessions
- Video analysis of influential communicators
- Peer coaching and feedback
- Real workplace case studies
- Personal influence style assessment
Personal Impact
- Enhanced ability to build professional rapport
- Improved influence and persuasion skills
- Stronger relationship management capabilities
- Better navigation of organizational dynamics
- Increased confidence in high-stakes communication
Organizational Impact
- Improved collaboration across teams
- Enhanced leadership effectiveness
- Better stakeholder management
- Increased innovation through diverse input
- Stronger client and partner relationships
Course Outline
Unit 1: Advanced Rapport Building
Connection Techniques- Psychological principles of rapport
- Matching and mirroring techniques
- Finding common ground quickly
- Building genuine professional relationships
- Credibility building strategies
- Demonstrating reliability through communication
- Creating psychological safety
- Maintaining confidentiality and discretion
Unit 2: Communication Style Flexibility
Style Assessment- Identifying different communication styles
- Personal style awareness and adaptation
- Recognizing and responding to style preferences
- Bridging style gaps effectively
- Flexing communication approach
- Building bridges across style differences
- Leveraging style diversity
- Creating inclusive communication environments
Unit 3: Principles of Influence
Ethical Influence- Cialdini's principles of persuasion
- Building consensus and buy-in
- Influence without authority
- Creating compelling value propositions
- Framing and positioning ideas
- Building compelling arguments
- Addressing objections proactively
- Creating momentum for change
Unit 4: Advanced Listening for Influence
Strategic Listening- Listening for underlying concerns and motivations
- Identifying unspoken needs and interests
- Building empathy and understanding
- Using listening to build influence
- Powerful questioning techniques
- Socratic questioning for insight
- Probing for deeper understanding
- Questions that create movement
Unit 5: Navigating Organizational Dynamics
Power and Politics- Understanding organizational power structures
- Navigating formal and informal networks
- Building alliances and coalitions
- Managing upward communication effectively
- Influencing across departments and teams
- Building cross-functional relationships
- Managing stakeholder relationships
- Creating collaborative solutions
Unit 6: Conflict Resolution through Communication
Constructive Confrontation- Addressing issues directly and professionally
- Managing emotions during difficult conversations
- Finding common ground in disagreements
- Preserving relationships through conflict
- Interest-based negotiation techniques
- Creating value in conversations
- Building agreements that last
- Maintaining relationships post-negotiation
Unit 7: Sustaining Professional Relationships
Relationship Management- Strategic relationship building
- Maintaining professional networks
- Following up and staying connected
- Leveraging relationships for mutual benefit
- Building reputation through interactions
- Consistent professional presence
- Handling challenging situations with grace
- Continuous relationship development
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