This practical course focuses on the critical processes and techniques for effective contract administration and performance management after contracts have been signed and execution begins. Participants will learn systematic approaches to managing contract implementation, monitoring performance, ensuring compliance, and maximizing value throughout the contract term. The course covers administration systems, performance measurement, relationship management, change control, and issue resolution processes. Through real-world examples and interactive exercises, learners will develop the skills needed to proactively manage contracts, address performance issues, and ensure that contractual commitments are met by all parties.
Contract Administration and Performance Management
Legal and Contracts Management
October 25, 2025
Introduction
Objectives
This course enables participants to:
- Establish effective contract administration systems
- Monitor and measure contract performance effectively
- Manage contractor relationships and communications
- Implement change control and variation processes
- Handle performance issues and non-compliance
- Maintain proper contract documentation and records
- Conduct regular contract reviews and assessments
- Manage contract close-out and lessons learned
- Utilize technology for contract administration
Target Audience
- Contract administrators and managers
- Project managers and team leaders
- Procurement and sourcing professionals
- Operations and delivery managers
- Supplier relationship managers
- Quality assurance and compliance staff
- Service delivery and account managers
Methodology
- Contract administration simulation exercises
- Case studies of performance management challenges
- Group activities developing administration plans
- Individual exercises for performance reporting
- Role-playing difficult conversations with contractors
- Tool demonstrations for administration systems
- Scenario-based change management practice
Personal Impact
- Enhanced contract administration and management skills
- Improved performance monitoring and measurement abilities
- Stronger relationship management and communication
- Better problem-solving and issue resolution capabilities
- Increased confidence in managing complex contracts
- Enhanced attention to detail and compliance focus
Organizational Impact
- Improved contract performance and value delivery
- Reduced disputes and compliance issues
- Better risk management and control
- Enhanced supplier relationships and collaboration
- More efficient contract administration processes
- Increased organizational learning and improvement
Course Outline
Unit 1: Contract Administration Foundations
Section 1.1: Administration Systems- Contract administration lifecycle and processes
- Administration planning and resource allocation
- Documentation and record-keeping requirements
- Communication protocols and meeting structures
- Administration tools and technology solutions
Unit 2: Performance Monitoring and Measurement
Section 2.1: Performance Management- Key performance indicators development
- Performance reporting and dashboards
- Service level agreement monitoring
- Quality assurance and compliance checking
- Performance review meetings and processes
Unit 3: Relationship and Communication Management
Section 3.1: Stakeholder Engagement- Building effective contractor relationships
- Communication strategies and protocols
- Stakeholder management and engagement
- Conflict prevention and early resolution
- Collaborative problem-solving approaches
Unit 4: Change and Variation Management
Section 4.1: Managing Changes- Change control processes and procedures
- Variation request evaluation and approval
- Impact assessment and pricing variations
- Documenting and communicating changes
- Managing scope creep and expectations
Unit 5: Issue Resolution and Compliance
Section 5.1: Problem Management- Identifying and addressing performance issues
- Formal notice and cure process management
- Non-compliance handling and escalation
- Dispute avoidance and early resolution
- Remedy and corrective action implementation
Unit 6: Continuous Improvement
Section 6.1: Optimization- Contract review and assessment processes
- Lessons learned and best practices
- Value improvement initiatives
- Contract extension or renewal decisions
- Knowledge transfer and capability building
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