Upon completion of this course, participants will be able to:

• Differentiate between the objectives, incentives, and constraints of public vs. private sector leadership.
• Understand and apply the core principles of democratic accountability, transparency, and public trust.
• Identify and manage the unique ethical dilemmas and conflicts of interest prevalent in public service.
• Apply foundational leadership models tailored to the public sector context (e.g., servant leadership, adaptive leadership).
• Effectively manage multi-stakeholder environments, balancing political, legal, and community demands.
• Understand the basics of the policy-making cycle and the leader's role in policy implementation.
• Motivate teams using principles of **Public Service Motivation (PSM)** and mission-driven purpose.
• Navigate basic budgeting and public financial management constraints and processes.

• Newly appointed Supervisors and Team Leaders in government agencies
• Professionals transitioning from the private sector to public service roles
• Staff involved in policy implementation or public-facing programs
• Individuals seeking a foundational understanding of public administration and governance

• Group discussions analyzing case studies of ethical failures and successes in public office.
• Role-playing scenarios managing a public meeting where community members have competing demands.
• Workshops on developing a mission-aligned performance metric for a public service program.
• Individual exercises crafting a clear, transparent public statement on a policy decision.
• Facilitated discussions on the practical application of **PSM** to motivate civil servants.

Unit 1: The Context of Public Sector Leadership

• Identifying the core differences: accountability to the public, political oversight, mission vs. profit
• The unique constraints and pressures of leading within bureaucratic and legislative frameworks
• Understanding the concept of **Public Service Motivation (PSM)** and its role in team engagement
• The importance of mission alignment and leading with purpose in public service

Unit 2: Ethical Leadership and Public Trust

• Core principles of public ethics, transparency, and democratic accountability
• Identifying and managing common conflicts of interest and ethical gray areas
• The role of the public servant in maintaining public trust and managing perception
• Understanding legal and regulatory compliance specific to government operations

Unit 3: Stakeholder Management and Consensus Building

• Identifying key public sector stakeholders (legislators, media, community groups, taxpayers)
• Techniques for balancing competing, sometimes irreconcilable, political and community demands
• Strategies for leading through consensus building and collaborative governance
• The fundamentals of public communication, transparency, and managing media scrutiny

Unit 4: Public Policy and Service Delivery

• Introduction to the policy-making cycle: formulation, adoption, implementation, evaluation
• The leader's role in translating policy into effective, efficient public services
• Managing citizen expectations and addressing equity and accessibility in service delivery
• Understanding the role of public financial management and budgetary constraints on action

Unit 5: Foundational Public Sector Leadership Skills

• Foundational skills: delegation, performance management, and conflict resolution in a civil service context
• Coaching and motivating teams using mission-driven purpose and non-monetary incentives
• Strategies for managing organizational change within a rigid bureaucratic structure
• Developing personal resilience to manage political turbulence and public criticism