This advanced course provides comprehensive knowledge and skills in operations management with emphasis on continuous improvement and operational excellence. Participants will learn how to optimize operational processes, enhance productivity, and drive innovation in service delivery and production systems. The course covers both traditional operations management principles and modern approaches including lean thinking, Six Sigma, and digital transformation in operations. Through practical tools and improvement methodologies, attendees will develop the capability to transform operations, reduce costs, improve quality, and create sustainable competitive advantages. This training is essential for leaders seeking to achieve operational excellence in their organizations.
Operations Management and Advancement
Leadership and Business Management
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Design and optimize operational processes
- Implement continuous improvement methodologies
- Manage operational performance and productivity
- Lead operational transformation initiatives
- Apply lean and Six Sigma principles
- Manage quality and process improvement
- Optimize resource utilization and capacity
- Drive innovation in operations
- Measure and improve operational efficiency
Target Audience
- Operations directors and managers
- Plant and facility managers
- Supply chain and logistics leaders
- Quality and process improvement professionals
- Service operations managers
- Manufacturing and production leaders
- Business unit heads with operational responsibility
- Continuous improvement specialists
Methodology
- Process mapping workshops
- Lean simulation exercises
- Quality tool application sessions
- Improvement project case studies
- Performance measurement exercises
- Benchmarking analysis activities
- Operational excellence planning
Personal Impact
- Enhanced process analysis and improvement skills
- Improved problem-solving and analytical capabilities
- Stronger leadership in operational transformation
- Increased confidence in driving efficiency
- Better understanding of operational metrics
- Enhanced innovation and change management
Organizational Impact
- Improved operational efficiency and productivity
- Higher quality products and services
- Reduced costs and waste elimination
- Enhanced customer satisfaction
- Stronger competitive positioning
- Sustainable operational improvements
Course Outline
Unit 1: Operations Strategy and Design
Strategic Alignment- Operations strategy development
- Aligning operations with business objectives
- Competitive priorities in operations
- Operations as competitive advantage
- Process mapping and analysis
- Workflow design and optimization
- Capacity planning and management
- Facility layout and design principles
Unit 2: Quality Management
Quality Principles- Total Quality Management concepts
- Quality standards and certifications
- Cost of quality analysis
- Customer focus in quality management
- Statistical process control
- Quality measurement and metrics
- Root cause analysis techniques
- Quality improvement methodologies
Unit 3: Lean Operations
Lean Principles- Lean thinking and waste elimination
- Value stream mapping and analysis
- Just-in-Time and pull systems
- Continuous flow and setup reduction
- 5S workplace organization
- Visual management systems
- Kaizen and continuous improvement
- Standard work and process documentation
Unit 4: Six Sigma and Process Improvement
Six Sigma Methodology- DMAIC problem-solving framework
- Statistical analysis in Six Sigma
- Process capability analysis
- Design for Six Sigma principles
- Project selection and prioritization
- Improvement team leadership
- Sustaining improvements and control plans
- Measuring improvement benefits
Unit 5: Operational Excellence
Performance Management- Key performance indicators for operations
- Performance dashboard development
- Benchmarking and best practices
- Operational efficiency measurement
- Digital transformation in operations
- Automation and robotics applications
- Sustainability in operations
- Building learning organizations
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