This comprehensive course equips operations leaders with advanced risk management and resilience-building capabilities to ensure organizational continuity and performance in uncertain environments. Participants will learn systematic approaches to identify, assess, and mitigate operational risks while building organizational resilience to disruptions. The course covers both traditional risk management frameworks and emerging approaches for building adaptive capacity in complex operational contexts. Through practical tools and scenario-based exercises, attendees will develop the skills needed to protect operations, maintain service delivery, and capitalize on opportunities in volatile conditions. This training is essential for leaders responsible for operational stability and business continuity.
Risk Management and Resilience in Operations
Leadership and Business Management
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Apply risk management frameworks to operations
- Identify and assess operational risks systematically
- Develop and implement risk treatment strategies
- Build organizational resilience capabilities
- Manage crisis and business continuity situations
- Integrate risk management into operational decision-making
- Communicate risk information effectively
- Monitor and review risk management effectiveness
- Foster risk-aware organizational culture
Target Audience
- Operations directors and managers
- Risk management professionals
- Business continuity managers
- Supply chain and logistics leaders
- Facility and plant managers
- Quality and safety managers
- Project and program managers
- Senior executives with operational oversight
Methodology
- Risk assessment workshops
- Business continuity planning exercises
- Crisis simulation scenarios
- Case studies of operational failures
- Control design activities
- Stakeholder analysis exercises
- Resilience capability assessment
Personal Impact
- Enhanced risk assessment and analysis skills
- Improved crisis management capabilities
- Stronger strategic thinking in uncertainty
- Increased confidence in decision-making under pressure
- Better problem-solving in complex situations
- Enhanced leadership in crisis situations
Organizational Impact
- Reduced operational disruptions and losses
- Improved business continuity and recovery
- Enhanced stakeholder confidence
- Better resource allocation for risk mitigation
- Stronger compliance with regulatory requirements
- Increased organizational adaptability and learning
Course Outline
Unit 1: Operational Risk Management Fundamentals
Risk Concepts- Principles of operational risk management
- Types of operational risks and their characteristics
- Risk appetite and tolerance in operations
- Regulatory and compliance requirements
- Risk management standards and frameworks
- Risk management process and lifecycle
- Roles and responsibilities in risk management
- Integrating risk management with operations
Unit 2: Risk Identification and Assessment
Identification Techniques- Risk identification methods and tools
- Process mapping and risk analysis
- Stakeholder analysis for risk identification
- Emerging risk identification
- Qualitative and quantitative risk assessment
- Risk matrix development and application
- Scenario analysis and stress testing
- Risk prioritization and ranking
Unit 3: Risk Treatment and Control
Treatment Strategies- Risk treatment options and selection
- Control design and implementation
- Risk transfer and financing strategies
- Contingency planning and response preparation
- Control monitoring and testing
- Key risk indicators development
- Control optimization and cost-benefit analysis
- Internal control framework implementation
Unit 4: Operational Resilience
Resilience Concepts- Principles of organizational resilience
- Difference between risk management and resilience
- Resilience capabilities and characteristics
- Adaptive capacity and organizational learning
- Business continuity planning
- Disaster recovery and response planning
- Supply chain resilience strategies
- Workforce resilience and capability development
Unit 5: Crisis Management and Recovery
Crisis Response- Crisis management team activation
- Emergency response procedures
- Communication during crises
- Stakeholder management in emergencies
- Business recovery and restoration
- Post-incident review and analysis
- Lessons learned implementation
- Continuous improvement of resilience
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