This technical course provides comprehensive training in unified communications and VoIP systems design, implementation, and management. Participants will learn voice network architecture, SIP protocol fundamentals, UC platform configuration, and integration with existing IT infrastructure. The program covers both on-premise and cloud-based UC solutions, addressing quality of service, security, and disaster recovery considerations. Through hands-on exercises and real-world scenarios, attendees will develop the expertise to design and manage robust communications systems that meet modern business requirements.
Unified Communications and VoIP Systems
Information Technology and Digital Systems
October 25, 2025
Introduction
Objectives
Key learning objectives for this course include:
- Design unified communications architecture for enterprise environments
- Implement and configure VoIP systems and SIP trunking
- Manage UC platforms including Microsoft Teams Phone and Cisco Unified Communications
- Optimize voice quality and network performance
- Implement security measures for voice communications
- Develop disaster recovery and business continuity plans
- Integrate UC systems with collaboration and contact center platforms
- Troubleshoot common UC and VoIP issues
- Manage UC system migrations and upgrades
Target Audience
- Voice and UC Administrators
- Network Engineers
- IT Managers
- Telecommunications Specialists
- Systems Administrators
- Solutions Architects
- Technical Consultants
- Service Desk Managers
Methodology
- Hands-on configuration labs
- Network design workshops
- Case studies of UC implementations
- Troubleshooting simulations
- Vendor evaluation exercises
- Migration planning activities
- Individual configuration projects
Personal Impact
- Enhanced UC and VoIP technical skills
- Improved network design and optimization abilities
- Stronger troubleshooting and problem-solving capabilities
- Increased confidence in UC platform management
- Better security implementation skills
- Professional growth in communications career
Organizational Impact
- Improved communication efficiency and collaboration
- Reduced telecommunications costs
- Enhanced mobility and remote work support
- Better customer service through integrated communications
- Increased business continuity and disaster recovery
- Stronger competitive advantage through modern communications
Course Outline
UC Fundamentals
Concepts & Architecture- Unified communications components
- VoIP protocols and standards
- UC architecture patterns
- Cloud vs. on-premise considerations
- Business needs analysis
- User requirements gathering
- Cost-benefit analysis
- Vendor evaluation criteria
Voice Network Design
Network Infrastructure- Voice VLAN design
- Quality of Service implementation
- Network capacity planning
- Redundancy and high availability
- SIP protocol fundamentals
- SIP trunk configuration
- Session Border Controller deployment
- Direct Routing configuration
UC Platform Implementation
Microsoft Teams Phone- Teams Phone system configuration
- Call routing policies
- Auto attendant and call queue setup
- Emergency calling configuration
- Cisco CUCM administration
- Unity Connection configuration
- Jabber and Webex deployment
- Integration with legacy systems
Voice Quality Management
Quality Optimization- Voice quality metrics and measurement
- Network optimization for voice
- Codec selection and configuration
- Echo cancellation and jitter buffer
- Call analytics and reporting
- Quality monitoring tools
- Common issue diagnosis
- Performance baseline establishment
Security & Compliance
Security Implementation- VoIP security threats and mitigation
- Encryption implementation
- Access control and authentication
- Compliance recording solutions
Integration & Automation
System Integration- Contact center integration
- CRM system integration
- Collaboration platform integration
- Directory services integration
- PowerShell automation for UC
- Bulk user management
- Reporting automation
- API integration capabilities
Migration & Future Trends
Migration Planning- Legacy system migration strategies
- User migration planning
- Testing and validation procedures
- Cutover and rollback planning
- AI in communications
- 5G impact on UC
- WebRTC developments
- Future UC trends and roadmap
Ready to Learn More?
Have questions about this course? Get in touch with our training consultants.
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