This comprehensive course provides public sector professionals with essential knowledge and skills for effective contract management throughout the contract lifecycle. Participants will learn to establish robust contract management frameworks, monitor performance, manage relationships, and ensure value for money in public sector contracting. The program covers procurement principles, risk management, compliance monitoring, and relationship management specific to government contracting environments. Through practical exercises and case studies, contract managers will develop capabilities to maximize contract value, minimize risks, and ensure successful delivery of contracted goods and services.
A Guide to Successful Contract Management
Government and Public Sector
October 25, 2025
Introduction
Objectives
Participants will learn to:
- Establish effective contract management frameworks and processes
- Monitor contractor performance against agreed standards
- Manage contract variations and changes effectively
- Identify and mitigate contract risks
- Manage contractor relationships and resolve disputes
- Ensure compliance with contractual terms and conditions
- Administer payments and financial arrangements
- Manage contract close-out and lessons learned
- Apply public sector procurement regulations and policies
- Demonstrate value for money in contract outcomes
Target Audience
- Contract managers and administrators
- Procurement officers and specialists
- Project managers with contract responsibilities
- Service delivery managers
- Finance and compliance officers
- Anyone involved in managing government contracts
Methodology
- Case studies of contract management challenges
- Contract review and analysis exercises
- Role-playing negotiation and dispute scenarios
- Template development for contract management
- Peer review of management approaches
- Best practice sharing across government
Personal Impact
- Enhanced contract management capabilities
- Improved risk management and problem-solving skills
- Stronger negotiation and relationship management
- Greater confidence in contract administration
- Better understanding of legal and compliance requirements
- Career advancement through contract expertise
Organizational Impact
- Improved value for money in contracted services
- Reduced contract risks and disputes
- Enhanced service delivery through better contract performance
- Stronger compliance with regulatory requirements
- Better relationships with suppliers and contractors
- Increased accountability for public spending
Course Outline
Contract Management Foundation
Contract Principles- Understanding contract law fundamentals
- Public sector contracting framework and regulations
- Types of contracts and their implications
- Roles and responsibilities in contract management
- Contract management planning
- Transition from procurement to contract management
- Setting up contract administration systems
- Initial relationship establishment with contractors
Performance Management
Monitoring and Reporting- Performance measurement frameworks
- Key performance indicator development
- Reporting requirements and review processes
- Service level agreement management
- Quality management and inspection processes
- Acceptance testing and verification
- Continuous improvement mechanisms
- Benchmarking and market testing
Contract Administration
Financial Management- Payment processes and verification
- Variation and change management
- Cost control and value for money assessment
- Audit and verification requirements
- Risk identification and assessment
- Issue management and resolution processes
- Dispute resolution techniques
- Contingency planning and management
Relationship and Compliance
Relationship Management- Contractor relationship management strategies
- Communication and meeting management
- Partnership and collaboration approaches
- Stakeholder management in contracted services
- Regulatory compliance monitoring
- Governance frameworks and reporting
- Ethical considerations and conflict of interest
- Records management and documentation
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