This strategic course prepares public sector leaders and practitioners to lead and implement digital transformation initiatives that enhance service delivery, improve operational efficiency, and increase citizen engagement. Participants will learn to develop digital strategies, navigate technology adoption challenges, and create citizen-centric digital services that meet evolving public expectations. The program covers emerging technologies, change management, and governance frameworks specific to public sector digital transformation. Through case studies and practical exercises, professionals will develop capabilities to drive meaningful digital change while managing risks and ensuring inclusive access to digital services.
Digital Government Transformation
Government and Public Sector
October 25, 2025
Introduction
Objectives
Participants will develop capabilities to:
- Develop and implement digital government strategies
- Apply citizen-centric design principles to digital services
- Navigate regulatory and policy frameworks for digital government
- Manage digital transformation projects and programs
- Address digital inclusion and accessibility requirements
- Evaluate and select emerging technologies for public sector use
- Build digital capability and culture within organizations
- Measure and communicate digital transformation benefits
- Manage cybersecurity and privacy risks in digital services
- Foster innovation and continuous improvement in digital delivery
Target Audience
- Digital transformation leaders and managers
- ICT and technology directors
- Service delivery managers
- Policy advisors for digital government
- Change management practitioners
- Strategic planning professionals
- Program and project managers in digital initiatives
Methodology
- Case studies of digital government success
- Strategy development workshops
- Technology evaluation exercises
- Stakeholder mapping and engagement planning
- Peer review of transformation plans
- Expert facilitation and guidance
Personal Impact
- Enhanced digital leadership capabilities
- Improved strategic thinking and planning skills
- Stronger understanding of emerging technologies
- Greater confidence in leading transformation
- Better change management and influence skills
- Career advancement through digital expertise
Organizational Impact
- Improved citizen satisfaction with services
- Increased operational efficiency and cost savings
- Enhanced ability to meet evolving public expectations
- Stronger digital capability and innovation culture
- Better risk management in technology adoption
- Increased public trust in government services
Course Outline
Digital Government Foundation
Strategic Context- Digital government trends and best practices
- Citizen expectations and digital service standards
- Regulatory and policy frameworks
- Digital inclusion and accessibility imperatives
- Digital maturity models and assessment
- Strategy development and roadmap planning
- Governance and decision-making structures
- Stakeholder engagement and ecosystem development
Technology Enablement
Emerging Technologies- Cloud computing and infrastructure modernization
- Data analytics and artificial intelligence applications
- Internet of Things for public services
- Blockchain and distributed ledger technology
- User-centered design principles
- Digital service standards and quality assurance
- Multi-channel service integration
- API strategy and interoperability
Implementation Management
Project and Program Management- Agile and iterative delivery approaches
- Benefits realization and value management
- Risk management and mitigation strategies
- Portfolio management and prioritization
- Organizational change management for digital transformation
- Capability development and workforce planning
- Culture change and digital mindset development
- Communication and engagement strategies
Sustainability and Innovation
Operations and Continuous Improvement- Service operations and support models
- Performance measurement and monitoring
- Continuous improvement methodologies
- Innovation management and experimentation
- Emerging trends and future scanning
- Scalability and growth planning
- Partnership and collaboration models
- Personal development and continuous learning
Ready to Learn More?
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