This comprehensive course provides public sector professionals with essential management knowledge and skills specific to government and public service contexts. Participants will gain understanding of public sector governance, accountability frameworks, resource management, and stakeholder engagement unique to government operations. The program addresses the distinct challenges of public sector management including political interfaces, transparency requirements, and public accountability. Through case studies and practical exercises, managers will develop capabilities to lead effectively within the complex public sector environment while driving performance and public value.
Introduction
Objectives
Public sector managers will enhance their ability to:
- Navigate public sector governance and accountability frameworks
- Manage within political and policy environments
- Apply public sector financial and resource management principles
- Lead teams in transparent and accountable ways
- Engage stakeholders and manage public expectations
- Drive performance within regulatory constraints
- Manage risk in public sector contexts
- Implement government policies and programs effectively
- Uphold public service values and ethics
- Demonstrate public value and outcomes
Target Audience
- New and aspiring public sector managers
- Team leaders in government departments
- Project managers in public sector contexts
- Private sector professionals transitioning to public service
- Technical specialists moving to management roles
- Public sector professionals preparing for promotion
Methodology
- Case studies of public sector management challenges
- Simulation of ministerial briefings and reporting
- Group discussions on ethical dilemmas
- Stakeholder engagement role-plays
- Best practice sharing across departments
- Action planning for workplace application
Personal Impact
- Enhanced understanding of public sector context
- Improved management capabilities in government settings
- Stronger ethical decision-making framework
- Greater confidence in public accountability
- Better stakeholder management skills
- Career advancement in public service
Organizational Impact
- More effective public service delivery
- Improved compliance with governance requirements
- Enhanced public trust and confidence
- Better resource utilization and value for money
- Stronger leadership pipeline in public sector
- Improved inter-departmental collaboration
Course Outline
Public Sector Context
Governance Framework- Public sector accountability structures
- Ministerial and departmental relationships
- Legal and regulatory frameworks
- Intergovernmental relations and coordination
- Public service values and ethics
- Stewardship and public trust responsibilities
- Transparency and reporting requirements
- Public interest and common good focus
Management Functions
Strategic Management- Policy implementation and program delivery
- Strategic planning in public context
- Performance measurement and reporting
- Stakeholder and community engagement
- Public financial management principles
- Human resource management in public sector
- Procurement and contract management
- Asset and infrastructure management
Operational Excellence
Service Delivery- Public service quality standards
- Citizen-centric service design
- Digital government and service transformation
- Accessibility and equity in service delivery
- Public sector risk assessment frameworks
- Managing political and reputational risks
- Business continuity and emergency management
- Fraud and corruption prevention
Leadership in Public Sector
People Leadership- Leading public sector professionals
- Managing in unionized environments
- Developing public service capability
- Change management in government contexts
- Navigating bureaucratic systems
- Building influence and networks
- Managing public scrutiny and media
- Career development in public service
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