This course provides an overview of the role of public policy in developing and enhancing citizens' **Financial Capabilities**—a critical component of financial inclusion and consumer protection. It moves beyond traditional financial literacy, exploring the interplay of knowledge, skills, confidence, and context in decision-making. Participants will learn how to design, implement, and evaluate effective national strategies for financial education, advisory services, and behavioral interventions, emphasizing the need for robust coordination, stakeholder involvement, and rigorous measurement of outcomes and impact.
Public Policy Approaches to Financial Capabilities
Financial Regulation and Operational Excellence
November 30, 2025
Introduction
Objectives
Objectives:
Upon completion of this course, participants will be able to:
- Differentiate between **financial literacy, financial education, and financial capability**, and understand the role of each in public policy.
- Analyze the key components and global models for developing a **National Financial Education/Capability Strategy**.
- Apply principles of **behavioral economics** to design effective, context-specific financial capability interventions.
- Develop and implement a robust framework for measuring the **impact and effectiveness** of financial education programs.
- Evaluate various delivery channels and formats (e.g., school-based, workplace, digital, mass media) for financial education.
- Design effective **multi-stakeholder coordination mechanisms** to ensure the sustainability and reach of national programs.
- Understand the role of regulation (e.g., disclosure mandates, cooling-off periods) in complementing financial education efforts.
- Develop strategies for targeting specific vulnerable groups, such as youth, women, and the elderly, with tailored content.
Target Audience
- Policy Makers and Advisors from Central Banks and Ministries of Education/Finance
- Financial Literacy/Capability Program Managers from Regulatory Bodies
- Curriculum Developers and Educators in Financial Institutions
- Development Professionals from International Organizations (OECD, World Bank, etc.)
- Consumer Protection Advocates and NGO Staff
- Researchers focused on Behavioral Economics and Financial Decision-Making
- Senior Executives responsible for consumer education and outreach
Methodology
- Case Studies analyzing successful and failed national financial education programs.
- Group Activities on designing a behavioral "nudge" to increase savings uptake.
- Discussions on the ethics of nudging and the limits of financial literacy as a solution.
- Individual Exercises on developing an M&E framework for a school-based program.
- Policy workshop simulation on allocating public resources to different delivery channels.
- Review of OECD/INFE guidance and relevant academic research findings.
Personal Impact
- Expertise in the strategic design and management of national financial capability policies.
- Ability to apply behavioral science principles to program design for better outcomes.
- Enhanced skills in rigorous impact evaluation and data-driven policy refinement.
- Deep understanding of the global standards and frameworks for financial education.
- Stronger capability to coordinate multi-stakeholder efforts and mobilize resources.
- Professional recognition in the interdisciplinary field of financial decision-making.
Organizational Impact
- More informed and financially resilient consumers, reducing vulnerability to fraud.
- Better debt management and increased savings rates across the population.
- Improved compliance with regulatory disclosure mandates (consumers understand the fine print).
- Reduced burden on consumer recourse mechanisms due to fewer poor financial choices.
- More efficient and targeted public spending on financial education programs.
- A more stable and equitable financial ecosystem driven by capable consumers.
Course Outline
Unit 1: Foundations of Financial Capability Policy
Section 1: Concepts and Definitions- Defining Financial Literacy: Knowledge and Understanding.
- Defining Financial Capability: Knowledge, Skills, Confidence, and Context.
- The link between financial capability, financial well-being, and consumer protection.
- The economic and social rationale for public investment in capability programs.
- Overview of the **OECD/INFE** principles for National Financial Education Strategies.
- The process of needs assessment, target setting, and priority definition.
- Establishing a national coordinating body and stakeholder engagement.
- Case studies of effective national strategies and their unique features.
Unit 2: Behavioral Economics and Intervention Design
Section 1: Understanding Decision-Making- Key cognitive biases (e.g., present bias, inertia) that affect financial decisions.
- Applying **Behavioral Insights** (Nudges) to improve savings and credit choices.
- Designing intervention timing and context (e.g., "teachable moments").
- The role of simple, clear language in disclosure and education materials.
- Core content areas: Budgeting, savings, debt management, insurance, and investment.
- Strategies for integrating financial education into the national school curriculum.
- Utilizing digital channels (apps, games, social media) for high-reach delivery.
- The role of workplace programs and community-based advisory services.
Unit 3: Targeting Vulnerable Groups
Section 1: Segment-Specific Strategies- Tailoring content and delivery for youth and young adults (transitioning to adulthood).
- Designing financial education programs for women and female entrepreneurs.
- Strategies for reaching low-income, rural, and elderly populations.
- Addressing numeracy and low literacy in program design.
Unit 4: Evaluation and Measuring Impact
Section 1: M&E Frameworks- Differentiating between measuring program **outputs, outcomes, and long-term impact**.
- Developing a robust **Monitoring and Evaluation (M&E)** plan for capability programs.
- Methodologies for randomized control trials (RCTs) and quasi-experimental designs.
- Using financial well-being metrics to assess the ultimate success of interventions.
Unit 5: Regulation as a Complementary Tool
Section 1: Policy Coherence- How mandatory, simple disclosures complement financial knowledge.
- The role of default options and simplified product menus (Choice Architecture).
- Regulatory mandates for financial education by service providers.
- Ensuring coherence between financial capability policy and consumer protection law.
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