Upon completion of this course, participants will be able to:

• Apply the core principles of **Know-Your-Customer (KYC)** and Customer Due Diligence (CDD) when onboarding new clients.
• Accurately identify and manage **high-risk customer categories** (e.g., PEPs, jurisdictions, industries) and apply Enhanced Due Diligence (EDD).
• Recognize and document various **red flags** for suspicious activities and common money laundering typologies (e.g., structuring, layering).
• Execute the proper internal procedures for reporting suspicious transactions and correctly file a **Suspicious Activity Report (SAR)**.
• Understand the legal concepts of **tipping-off** and maintaining confidentiality during a financial crime investigation.
• Manage the regulatory requirements for **record keeping** related to customer information and transactional activity.
• Identify and implement the institution's policy regarding large cash transactions and Currency Transaction Reports (CTRs).
• Understand the personal and organizational consequences of non-compliance with AML regulations.

• Front-Line Bank Tellers and Customer Service Staff.
• Branch Managers and Operations Supervisors.
• New Employee Onboarding and Training Staff.
• Compliance and AML Officers (for training design).
• Internal Auditors focused on Operational Compliance.
• Relationship Managers dealing with High-Value and High-Risk Clients.

• Suspicious Transaction Role-Playing and Red Flag Identification Scenarios
• Case Studies on Failed AML Compliance and High-Profile Enforcement Actions
• Workshops on Filling Out Internal Suspicious Activity Forms and Documentation
• Group Activities on Applying Enhanced Due Diligence (EDD) to PEP Accounts
• Expert Lectures on Current Money Laundering Typologies in the Banking Sector
• Individual Exercises on Identifying and Documenting Behavioral Red Flags

Unit 1: The Basics of Money Laundering and Compliance

• Defining money laundering, terrorist financing, and the stages (placement, layering, integration).
• The **legal and regulatory framework** for AML (e.g., FATF recommendations, national law).
• The consequences of non-compliance: fines, criminal penalties, and reputational damage.
• The front-line's critical role as the first line of defense against financial crime.
• Case studies illustrating common money laundering typologies encountered in banking.

Unit 2: Know-Your-Customer (KYC) and Due Diligence

• Applying the **KYC/CDD** process: identity verification, beneficial ownership, and risk scoring.
• Protocols for identifying **Politically Exposed Persons (PEPs)** and associated risk management.
• Requirements for updating customer information and performing periodic reviews (remediation).
• Managing the due diligence requirements for non-face-to-face onboarding and digital customers.
• The concept of Enhanced Due Diligence (EDD) and when it must be applied.

Unit 3: Recognizing Suspicious Activities and Red Flags

• Common transactional **red flags**: structuring deposits, unusual account activity, rapid turnover.
• Behavioral red flags: customer secrecy, evasiveness, and unusual requests.
• Specialized red flags for **cash transactions**, wire transfers, and international funds movement.
• Protocols for immediate documentation and internal escalation of suspected activity.
• Managing the interaction with a customer suspected of suspicious behavior.

Unit 4: Reporting and Investigation Procedures

• The internal process for reporting suspicious activity to the AML Compliance Officer.
• Detailed requirements for accurately documenting the facts, context, and reasons for suspicion.
• The legal obligation to file a **Suspicious Activity Report (SAR)** and the SAR filing process.
• The critical importance of avoiding **tipping-off** the customer or external parties.
• Protocols for handling regulatory inquiries and cooperating with law enforcement investigations.

Unit 5: Cash Transactions and Compliance Management

• The requirements for reporting large cash transactions (e.g., Currency Transaction Reports - CTRs).
• Protocols for managing cash deposits and withdrawals above internal and regulatory thresholds.
• Compliance requirements for new payment technologies (e.g., mobile payments, crypto) and the front line.
• Managing regulatory and compliance training schedules and certification for all front-line staff.
• The role of technology (e.g., transaction monitoring systems) and how to interpret their alerts.