Upon completion of this course, participants will be able to:

• Apply the legal and policy criteria for determining the **replacement value** of mutilated or damaged currency.
• Design a robust process for the forensic examination and **fraud prevention** related to claims for mutilated currency.
• Establish clear **health and safety protocols** for the identification and handling of biohazardous or chemically contaminated cash.
• Develop secure, environmentally compliant procedures for the **destruction and disposal** of contaminated and mutilated currency waste.
• Understand the legal and regulatory basis for the central bank's obligation to redeem damaged currency.
• Design a training program for staff on the safe and proper handling of potentially contaminated currency.
• Establish an effective system for documenting and auditing all mutilated currency claims, appraisal, and compensation.
• Analyze the policy trade-offs between compensating the public and mitigating the risk of intentional mutilation for fraud.

• Cash Center Operations and Claims Processing Staff.
• Policy and Legal Officers dealing with Currency Redemption.
• Health, Safety, and Environmental (HSE) Specialists in Cash Centers.
• Security and Audit Personnel focused on Mutilated Currency Fraud.
• Banknote Destruction and Disposal Management Staff.
• Front-line Bank Staff responsible for Receiving Damaged Currency.

• Claims Appraisal Simulation Exercises (Determining Compensation Value)
• Health and Safety Workshops on PPE Usage and Contaminated Cash Protocols
• Case Studies on Mutilated Currency Fraud Investigation and Prevention
• Group Activities on Drafting a Contaminated Currency Destruction SOP
• Expert Lectures on Forensic Document Examination and Damage Assessment
• Individual Exercises on Documenting and Auditing a Mutilated Currency Claims Batch

Unit 1: Policy and Legal Basis for Currency Redemption

• Legal mandate and central bank policy on the redemption of damaged currency.
• Defining **mutilated** vs. **unfit** vs. **contaminated** currency and their respective handling protocols.
• Criteria for determining the percentage of remaining note required for full or partial compensation.
• Establishing documentation requirements for claimants (public and commercial banks).
• Analysis of international best practices for mutilated currency compensation schemes.

Unit 2: Claims Processing and Fraud Prevention

• Designing a secure claims receiving and processing workflow (intake, appraisal, payment).
• Forensic techniques for examining mutilated currency to detect intentional damage or fraud.
• Training claims examiners on objective appraisal criteria and counterfeit detection.
• Protocols for investigating large or suspicious mutilated currency claims.
• Establishing clear timelines and communication protocols for claimant notification.

Unit 3: Handling and Segregation of Contaminated Currency

• Identifying common contaminants (e.g., bodily fluids, chemicals, mold, fire damage).
• Establishing strict **Personal Protective Equipment (PPE)** and safe handling procedures for contaminated notes.
• Protocols for the secure segregation, packaging, and transport of biohazardous cash.
• Coordination with public health and environmental authorities for hazardous material management.
• Designing facility layout to minimize cross-contamination risk in cash centers.

Unit 4: Secure Destruction and Waste Management

• Developing specialized destruction procedures for chemically or biologically contaminated notes (e.g., incineration).
• Compliance with national environmental laws and waste disposal regulations for currency destruction residue.
• Maintaining a strict **audit trail** for the entire process, from receipt to final disposal certificate.
• Protocols for secure storage of destruction residue prior to final disposal.
• Minimizing environmental footprint through responsible destruction methods.

Unit 5: Training, Auditing, and Continuous Improvement

• Developing comprehensive training modules on safe handling and claims appraisal.
• Establishing internal audit checkpoints for the mutilated currency processing workflow.
• Reviewing and updating compensation policies based on fraud trends and international best practice.
• Managing public communication to ensure transparency and clarity on redemption policy.
• The role of technology (e.g., imaging, tracking systems) in the claims process.