This course explores the principles and practices of strategic operations management in contemporary business environments. Participants will learn how to develop operations strategies that support competitive advantage and organizational objectives. The curriculum covers capacity planning, process design, quality management, supply chain integration, and performance measurement. Through case studies and practical exercises, attendees will gain insights into making strategic decisions that optimize operational efficiency and effectiveness. This course emphasizes the alignment of operations with broader business strategies to create sustainable value.
Strategic Management of Operations
Supply Chain Management and Procurement
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Understand the role of operations in achieving competitive advantage
- Develop operations strategies aligned with business goals
- Design and improve operational processes and systems
- Implement effective capacity and resource planning
- Apply quality management principles strategically
- Manage supply chain relationships for strategic advantage
- Utilize technology to enhance operational capabilities
- Measure and improve operations performance
- Lead operations transformation initiatives
Target Audience
- Operations Managers and Directors
- Plant and Facility Managers
- Supply Chain Managers
- Business Unit Leaders
- Process Improvement Specialists
- Senior Executives involved in operations
- Manufacturing and Production Managers
Methodology
- Case studies of operations excellence
- Strategic operations simulation exercises
- Group discussions on operations challenges
- Individual strategic analysis projects
- Operations strategy development workshops
- Benchmarking and best practice reviews
Personal Impact
- Enhanced strategic thinking about operations
- Improved analytical and decision-making skills
- Better understanding of operations-performance linkage
- Increased ability to lead operations improvement
- Stronger capabilities in process design and improvement
- Enhanced change management skills
Organizational Impact
- Improved operational performance and efficiency
- Better alignment between operations and business strategy
- Enhanced competitive advantage through operations
- Increased adaptability to market changes
- Stronger supply chain capabilities
- Sustainable operational excellence
Course Outline
Foundations of Operations Strategy
Strategic Operations Concepts- The role of operations in business strategy
- Operations as competitive weapon
- Strategic trade-offs in operations decisions
- Operations strategy frameworks and models
- Linking operations to market requirements
- Order-winning and qualifying criteria
- Operations capabilities development
Process Strategy and Design
Process Analysis- Process mapping and value stream analysis
- Process selection and layout decisions
- Technology and automation decisions
- Human resource implications in process design
- Continuous improvement methodologies
- Business process reengineering
- Innovation in operations processes
Capacity and Supply Chain Strategy
Capacity Management- Strategic capacity planning
- Capacity flexibility and scalability
- Managing demand and capacity imbalances
- Outsourcing and vertical integration decisions
- Strategic sourcing and supplier partnerships
- Supply chain configuration and network design
- Logistics and distribution strategy
Quality and Performance Management
Strategic Quality Management- Quality as strategic imperative
- Total Quality Management principles
- Six Sigma and statistical thinking
- Quality certification and standards
- Developing operations performance metrics
- Balanced scorecard in operations
- Benchmarking and best practices
- Performance diagnosis and improvement
Technology and Innovation in Operations
Digital Operations- Industry 4.0 and smart operations
- IoT and data analytics in operations
- Digital transformation roadmap
- Fostering innovation in operations
- Managing technology adoption
- Change management in operations
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