This course focuses on developing effective security awareness programs that create lasting behavioral change and foster a strong security culture within organizations. Participants will learn how to design, implement, and measure security awareness initiatives that engage employees and reduce human-related security risks. The curriculum covers adult learning principles, communication strategies, phishing simulation, and metrics for measuring program effectiveness. Through practical frameworks and creative approaches, attendees will develop capabilities to transform security from a compliance requirement to an organizational value. This course emphasizes the human element as the first line of defense in cybersecurity.
Security Awareness and Culture: Training End-Users
Security Operations and Risk Protection
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Design comprehensive security awareness programs
- Apply adult learning principles to security training
- Develop engaging security awareness content
- Implement effective phishing simulation programs
- Measure and report awareness program effectiveness
- Create security champions and advocate networks
- Integrate security into organizational culture
- Address resistance and foster positive security behaviors
- Tailor messaging for different audience segments
- Maintain long-term engagement and awareness
Target Audience
- Security Awareness Managers
- Human Resources Professionals
- Training and Development Specialists
- Communications Professionals
- Information Security Officers
- Risk and Compliance Managers
- Organizational Development Practitioners
Methodology
- Workshop-based content development
- Phishing campaign design exercises
- Role-playing communication scenarios
- Case studies of successful programs
- Group discussions on engagement challenges
- Metrics analysis workshops
Personal Impact
- Enhanced communication and training skills
- Improved program design and management capabilities
- Stronger understanding of human behavior psychology
- Increased creativity in engagement approaches
- Better measurement and analytical skills
- Enhanced influence and persuasion abilities
Organizational Impact
- Reduced human-related security incidents
- Improved security culture and mindset
- Better compliance with security policies
- Increased reporting of security concerns
- Stronger first line of defense through employees
- Continuous improvement in security behaviors
Course Outline
Security Awareness Foundations
Program Strategy- Security awareness program lifecycle
- Aligning awareness with organizational goals
- Stakeholder identification and engagement
- Budgeting and resource planning
- Identifying human-related security risks
- Behavioral risk assessment
- Targeting high-risk behaviors
- Compliance requirements integration
Adult Learning Principles
Learning Methodologies- Adult learning theory application
- Learning styles and preferences
- Engagement and retention techniques
- Microlearning and just-in-time training
- Developing relevant and relatable content
- Storytelling and scenario-based learning
- Multimedia and interactive content creation
- Localization and cultural considerations
Phishing and Social Engineering
Simulation Programs- Common social engineering tactics
- Behavioral indicators of social engineering
- Reporting procedures and mechanisms
- Continuous improvement of defenses
Communication Strategies
Messaging Development- Security messaging frameworks
- Tone and language best practices
- Multi-channel communication planning
- Branding and visual identity
Program Implementation
Rollout Strategies- Pilot programs and testing
- Full-scale implementation planning
- Change management approaches
- Integration with existing processes
- Maintaining long-term engagement
- Seasonal and event-based campaigns
- Security champion programs
- Recognition and reward systems
Measurement and Improvement
Metrics and Analytics- Key performance indicators for awareness
- Behavioral metrics and measurements
- Survey design and analysis
- ROI calculation for awareness programs
- Feedback collection and analysis
- Program adjustment and optimization
- Benchmarking against industry standards
- Maturity model assessment
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