Upon completion of this course, participants will be able to:

• Master the process of planning for quality, including defining metrics and quality standards.
• Apply the seven basic **Quality Tools** (e.g., Pareto Chart, Control Chart, Flowchart) for process improvement.
• Design and implement processes for **Quality Assurance** and continuous project quality improvement.
• Systematically **Identify, Analyze, and Prioritize** project risks (threats and opportunities).
• Develop comprehensive **Risk Response Strategies** (e.g., Avoid, Mitigate, Transfer, Exploit, Enhance).
• Master the use of a **Risk Register** for tracking, monitoring, and controlling project risks.
• Understand the difference between qualitative and **Quantitative Risk Analysis** and when to apply each.
• Integrate quality and risk management activities throughout the entire project life cycle.

• Project Managers and Project Coordinators
• Quality Assurance/Control Specialists
• Risk Management Professionals and Analysts
• PMO Staff responsible for quality and risk standards
• Engineers and Technical Leads responsible for project deliverables

• Group Workshop: Conducting a Quality Check on a Sample Deliverable using Quality Tools (e.g., Pareto Chart)
• Case Studies: Analyzing a project failure scenario that resulted from uncontrolled risk and poor quality
• Individual Exercise: Creating a detailed Risk Register and developing appropriate response strategies
• Role-Playing: Leading a Risk Identification Session using brainstorming techniques
• Discussions: Cost-benefit analysis of Quality Assurance vs. Quality Control activities

Unit 1: Quality Management Planning and Assurance

• Defining project quality and setting measurable **Quality Metrics** and targets.
• Understanding the Cost of Quality (CoQ): Conformance vs. Non-Conformance costs.
• Developing a robust **Quality Management Plan** and performing Quality Assurance (process audit).
• Introduction to continuous improvement methodologies (e.g., PDCA, Six Sigma basics).
• The importance of management commitment to quality culture.

Unit 2: Quality Control Tools and Techniques

Measurement and Improvement
• Mastering the application of the **Seven Basic Quality Tools** (Ishikawa, Histogram, Scatter Diagram).
• Using **Control Charts** to determine process stability and identify out-of-control variations.
• Techniques for inspection, testing, and verifying project deliverables against requirements.
• The process of validating scope and formally accepting project deliverables.
• Strategies for defect prevention, reduction, and root cause analysis.

Unit 3: Risk Identification and Qualitative Analysis

Foresight and Prioritization
• Establishing a systematic process for **Risk Management Planning** and setting risk tolerance.
• Techniques for **Risk Identification** (e.g., Brainstorming, Interviews, SWOT analysis, Prompt Lists).
• Mastering **Qualitative Risk Analysis**: assessing probability and impact, and creating a P-I Matrix.
• Differentiating between threats (negative risks) and opportunities (positive risks).
• Developing and maintaining the **Risk Register** for tracking identified risks.

Unit 4: Quantitative Analysis and Risk Response Planning

Calculation and Strategy
• Understanding the purpose and inputs of **Quantitative Risk Analysis** (when to use it).
• Introduction to quantitative techniques (e.g., Decision Tree Analysis, Monte Carlo Simulation basics).
• Mastering the four strategies for threats: **Avoid, Mitigate, Transfer, Accept**.
• Mastering the four strategies for opportunities: **Exploit, Enhance, Share, Accept**.
• Strategies for developing contingency plans, fallback plans, and managing reserves.

Unit 5: Risk Monitoring and Integrated Control

Oversight and Proactivity
• Techniques for monitoring identified risks and identifying new, emergent risks.
• Conducting regular **Risk Audits** and reassessments of the risk environment.
• Integrating risk management with project change control and performance reporting.
• Strategies for escalating critical risks and communicating risk status to stakeholders.
• The concept of risk appetite and organizational risk culture.