Objectives

Upon completion of this course, participants will be able to:

• Define the four core domains of Emotional Intelligence and their relevance in the workplace.
• Conduct a personal EQ assessment to identify key strengths and development areas.
• Practise techniques for increasing self-awareness of moods, emotional triggers, and their impact on behaviour.
• Apply strategies for self-management, including impulse control and emotional regulation under pressure.
• Develop empathy and social awareness to accurately read non-verbal cues and understand others' perspectives.
• Master relationship management skills, such as conflict resolution, influence, and team motivation.
• Leverage EQ to build stronger, more collaborative, and resilient professional relationships.
• Create a personalised, actionable EQ development plan for continuous growth.

Target Audience

• Managers and Leaders at all levels seeking to improve their people management skills.
• Professionals involved in sales, negotiation, or client-facing roles.
• Individuals who struggle with stress, emotional outbursts, or interpersonal conflict.
• Team members aiming to enhance their collaboration and communication effectiveness.
• High-Potential Employees being groomed for leadership roles.

• EQ self-assessment tools and guided interpretation.
• Role-playing difficult conversations and providing EQ-focused feedback.
• Mindfulness and breathing exercises for emotional regulation practice.
• Small group discussions and case studies on EQ failures and successes in business.
• Individual development of a personalised EQ action plan.

Unit 1: Self-Awareness: The Foundation of EQ

• The definition of Emotional Intelligence and its scientific basis.
• Identifying your core values, drivers, and purpose in the professional context.
• Techniques for recognising and labelling your emotions as they happen (Emotional Vocabulary).
• The importance of receiving and proactively seeking accurate feedback about your behaviour.

• Pinpointing specific situations, people, or events that elicit strong emotional reactions.
• Exploring the "Amydala Hijack" and its professional consequences.
• Journaling and reflective practices to uncover habitual emotional responses.
• Linking emotions to thought patterns: Introduction to Cognitive Behavioural techniques.

Unit 2: Self-Management: Mastering Your Responses

• Practical breathing and mindfulness techniques for managing immediate stress and anxiety.
• Strategies for delaying impulse and choosing a measured, professional response.
• Developing flexibility and openness to change and new information.
• Cultivating a positive outlook and overcoming self-defeating thoughts.

• Setting intrinsic motivation and clear, inspiring personal goals.
• Developing a high standard of conscientiousness and responsibility.
• Techniques for demonstrating initiative and proactive problem-solving.
• Strategies for maintaining optimism and persistence in the face of setbacks.

Unit 3: Social Awareness: Empathy and Organisational Insight

• Distinguishing between empathy, sympathy, and projection.
• Practising "perspective-taking": seeing a situation through another's lens.
• Reading non-verbal cues and subtle emotional signals in individuals and groups.
• Strategies for demonstrating genuine concern and validating others' feelings.

• Understanding the unwritten rules, power structures, and culture of the organisation.
• Identifying key influencers and decision-makers outside of formal hierarchies.
• Recognising the mood, tone, and emotional climate of a team or department.
• Leveraging political awareness for ethical navigation and influence.

Unit 4: Relationship Management: EQ in Action

• Using EQ to craft persuasive messages tailored to the audience's emotional state.
• Techniques for giving and receiving constructive feedback with high EQ.
• The role of emotional rapport in successful negotiation and conflict resolution.
• Strategies for inspiring and motivating others through emotional resonance.

• Leading change initiatives by addressing the emotional barriers to adoption.
• Fostering collaboration and creating a positive, harmonious team environment.
• Techniques for mentoring and coaching others to develop their own EQ.
• Managing team conflicts by focusing on underlying emotional needs.

Unit 5: Personal EQ Action Plan

• Review and analysis of an optional formal EQ assessment (if applicable).
• Developing a detailed 90-day EQ growth plan focusing on one competency from each domain.
• Role-playing scenarios that require high levels of social awareness and self-management.
• Pair and group coaching to embed learned techniques and ensure accountability.