ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) Preparation

Operational Auditing and Quality Assurance October 25, 2025
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Introduction

This comprehensive review course is meticulously designed to prepare candidates for the rigorous ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) examination. It provides a structured, in-depth study of the CMQ/OE body of knowledge, which spans leadership, strategic planning, process management, quality systems, financial analysis, and organizational excellence models. The training focuses on both conceptual understanding and the application of tools and methodologies required to pass the exam and function as a senior quality leader. By the end of the course, participants will have reviewed all core topics, practiced with realistic exam questions, and developed effective test-taking strategies.

Objectives

Upon completion of this course, participants will be able to:

  • Master the entire ASQ CMQ/OE Body of Knowledge, including its seven main domains.
  • Apply principles of leadership, strategic planning, and deployment across an organization.
  • Understand and apply various management models (e.g., Baldrige, EFQM, ISO 9001) for excellence.
  • Utilize advanced quality management tools, including statistical process control (SPC) and hypothesis testing.
  • Perform and interpret financial analysis related to quality (e.g., COQ, ROI).
  • Develop and manage effective continuous improvement and knowledge management systems.
  • Practice with high-quality, timed practice exams to simulate the certification experience.
  • Formulate effective test-taking strategies to maximize performance on the CMQ/OE exam.

Target Audience

  • Quality Managers, Directors, and Senior Engineers.
  • Professionals preparing for the ASQ CMQ/OE Certification Exam.
  • Consultants and Trainers in Quality Management.
  • Managers responsible for organizational excellence and strategic planning.
  • Individuals seeking a career advancement into executive quality leadership.
  • Process Improvement Leaders (Black Belts) expanding into general management.

Methodology

  • In-depth Case Studies covering strategic decision-making in quality management.
  • Practical Exercises in applying statistical formulas and financial calculations.
  • Timed, full-length Practice Exams to simulate the CMQ/OE testing environment.
  • Group Discussions on advanced quality management concepts and theories.
  • Review of technical content and individual coaching on challenging knowledge areas.

Personal Impact

  • Significantly increase the probability of passing the rigorous CMQ/OE exam.
  • Validate and consolidate expertise across all domains of quality and organizational excellence.
  • Enhance leadership skills and strategic thinking abilities.
  • Achieve the highest-level professional certification offered by the ASQ.
  • Improve ability to integrate quality management into overall business strategy.
  • Gain confidence and professional recognition in the field of quality leadership.

Organizational Impact

  • Internal champion ready to lead organizational excellence initiatives.
  • Improved strategic planning and deployment of quality objectives across the enterprise.
  • More effective implementation and adherence to quality management systems.
  • Measurable improvement in organizational performance and customer focus.
  • Enhanced business reputation through certified quality leadership.
  • A common, high-level understanding of best practices for quality management.

Course Outline

Unit 1: Leadership and Organizational Management

Section 1.1: Leadership and Ethics
  • Auditing the organizational context and top management responsibilities.
  • Leadership principles, theories, and the role of the Quality Manager.
  • Ethical considerations, social responsibility, and legal issues.
  • Team development, motivation, and conflict resolution.

Unit 2: Strategic Planning and Deployment

Section 2.1: Strategy and Quality Policy
  • Strategic planning models and analysis tools (e.g., SWOT, Porter's Five Forces).
  • Auditing the development and deployment of the Quality Policy and objectives.
  • Hoshin Kanri (Policy Deployment) and Management by Objectives (MBO).
  • Performance measurement systems and dashboards (e.g., Balanced Scorecard).

Unit 3: Management Systems and Process Management

Section 3.1: Quality Systems and Standards
  • Overview and auditing of ISO 9001 and other relevant standards (e.g., IATF 16949).
  • Supplier management and quality requirements in the supply chain.
  • Designing and auditing effective documentation and records control systems.
  • Process definition, analysis, control, and improvement methodologies.

Unit 4: Quality Tools and Financial Analysis

Section 4.1: Statistical and Financial Tools
  • Advanced statistical process control (SPC) and process capability analysis.
  • Design of Experiments (DOE) fundamentals and application.
  • Understanding and calculating the Cost of Quality (COQ) and Return on Investment (ROI).
  • Risk management and analysis tools (e.g., FMEA).

Unit 5: Customer Focus and Continuous Improvement

Section 5.1: Organizational Excellence
  • Methods for Voice of the Customer (VoC) capture and analysis.
  • Benchmarking, best practice analysis, and knowledge management.
  • Organizational assessment models (e.g., Baldrige criteria).
  • Exam strategies, practice questions, and timed mock exams.

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