This practical course focuses on the operational and maintenance aspects of CNG refueling stations, covering both fast-fill and time-fill applications. Participants will learn about station components, refueling protocols, safety procedures, and customer service excellence. The training emphasizes hands-on skills for routine maintenance, troubleshooting common issues, and ensuring reliable station performance. Through realistic scenarios and equipment familiarization, attendees will develop comprehensive understanding of station operations from dispenser maintenance to compressor upkeep. This course is essential for maintaining efficient, safe, and customer-friendly CNG refueling facilities.
CNG Refueling Station Operations and Maintenance
Oil and Gas Technology
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Operate CNG refueling stations safely and efficiently
- Perform routine maintenance on dispensers and related equipment
- Troubleshoot common refueling system problems
- Apply safety protocols during refueling operations
- Manage station inventory and gas quality control
- Provide excellent customer service and support
- Conduct safety inspections and compliance checks
- Respond effectively to emergency situations
- Maintain accurate operational records and documentation
Target Audience
- CNG station operators and attendants
- Maintenance technicians
- Station managers and supervisors
- Fleet operations personnel
- Service engineers
- Safety inspectors
- Customer service representatives
- Technical support staff
Methodology
- Hands-on equipment training
- Simulated refueling scenarios
- Maintenance procedure demonstrations
- Troubleshooting case studies
- Emergency response drills
- Customer service role-playing
- Equipment inspection workshops
Personal Impact
- Enhanced technical troubleshooting skills
- Improved safety awareness and response capabilities
- Stronger customer service and communication abilities
- Increased confidence in equipment maintenance
- Better understanding of station operations
- Enhanced problem-solving and diagnostic capabilities
Organizational Impact
- Improved station reliability and uptime
- Enhanced customer satisfaction and loyalty
- Reduced maintenance costs and downtime
- Stronger safety record and compliance
- Increased station utilization and revenue
- Better resource allocation and staff efficiency
Course Outline
Unit 1: Station Components and Systems
Station Layout- Types of CNG refueling stations
- Major components and their functions
- Gas flow path and pressure stages
- Control systems and user interfaces
- Dispenser types and configurations
- Nozzle and receptacle systems
- Metering and billing systems
- Safety interlocks and features
Unit 2: Refueling Operations
Operating Procedures- Pre-refueling safety checks
- Vehicle connection and disconnection protocols
- Refueling sequence and pressure management
- Post-refueling procedures and checks
- Customer communication and education
- Handling customer inquiries and concerns
- Emergency procedure communication
- Service quality standards
Unit 3: Maintenance Procedures
Routine Maintenance- Daily, weekly, and monthly checklists
- Filter replacement and maintenance
- Dispenser calibration and testing
- Hose and nozzle inspection criteria
- Compressor maintenance schedules
- Valve testing and maintenance
- Electrical system maintenance
- Safety system testing
Unit 4: Safety and Emergency Response
Safety Protocols- Personal protective equipment requirements
- Gas detection and monitoring
- Fire prevention measures
- Vehicle safety during refueling
- Emergency shutdown sequences
- Leak response and containment
- Fire response and evacuation
- First aid and emergency services coordination
Unit 5: Troubleshooting and Diagnostics
Common Issues- Dispenser malfunction diagnosis
- Pressure and flow problems
- Communication and control system errors
- Gas quality issues and solutions
- Using pressure gauges and test equipment
- Interpreting error codes and alarms
- Data logging and analysis
- Vendor support and technical assistance
Ready to Learn More?
Have questions about this course? Get in touch with our training consultants.
Submit Your Enquiry