Objectives:

Upon successful completion of this course, participants will be able to:

• Systematically review and master the six domains of the CAP Body of Knowledge.
• Apply critical thinking skills to answer scenario-based questions in the exam format.
• Recall and define key terminology, concepts, and best practices in administrative operations.
• Demonstrate proficiency in the business, financial, and technological aspects of the role.
• Develop and execute a personalized, effective study plan leading up to the exam day.
• Utilize proven test-taking strategies to maximize performance on the CAP exam.
• Confidently sit for and pass the Certified Administrative Professional (CAP) exam.
• Identify areas of strength and weakness for targeted review and focused study.

Target Audience:

• Administrative Professionals preparing for the CAP exam
• Executive Assistants seeking formal certification
• Office Managers looking to validate their expertise
• Individuals aiming for career advancement in the administrative field
• Senior administrative staff wanting a comprehensive professional review
• Corporate teams seeking to certify their administrative workforce

• Structured lecture and review sessions mirroring the exam domains
• Timed, full-length practice exams and mini-quizzes
• Detailed debriefings and item-by-item review of practice questions
• Group discussions for clarifying complex CAP concepts and definitions
• Individual study plan creation and accountability partnerships
• Scenario analysis exercises focusing on administrative decision-making
• Access to a curated bank of mock exam questions and resources

Unit 1: Organizational Communication

• Analyzing different communication models and their application in the workplace.
• Mastering effective writing for various business documents (reports, memos, emails).
• Understanding presentation development, delivery, and technology use.
• Navigating communication barriers, conflict resolution, and difficult conversations.

• Reviewing hardware, software, and network infrastructure basics.
• Best practices for data security, privacy, and records retention compliance.
• Understanding cloud services, collaboration tools, and mobile office technology.
• Liaising with IT and troubleshooting common technical issues.

Unit 2: Business Administration

• Designing and implementing efficient standard operating procedures (SOPs).
• Managing inventory, procurement, and vendor relations.
• Applying project management fundamentals to administrative initiatives.
• Understanding compliance, risk management, and insurance basics.

• Managing office budgets, expense tracking, and basic financial reporting.
• Coordinating space planning, office moves, and facility maintenance.
• Handling mail, shipping, and travel logistics (domestic and international).
• Ensuring workplace safety, security protocols, and emergency planning.

Unit 3: Management and Leadership

• Developing emotional intelligence and professional presence.
• Techniques for negotiation, mediation, and managing team dynamics.
• Understanding motivational theories and effective delegation.
• Serving as a mentor, coach, and effective team contributor.

• Understanding different leadership styles and their appropriate application.
• Practicing business ethics, corporate social responsibility, and integrity.
• Managing change and organizational development initiatives.
• Advocating for the administrative role and demonstrating strategic value.

Unit 4: Technology and Information Distribution

• Mastering features of productivity suites (Word, Excel, PowerPoint, Outlook).
• Understanding database management principles and data analysis basics.
• Utilizing meeting management and video conferencing platforms effectively.
• Leveraging collaboration and project management software.

• Developing file naming conventions and digital folder structures.
• Understanding the legal and ethical requirements for data retention and disposal.
• Implementing data privacy regulations (e.g., GDPR, CCPA) basics.
• Protecting sensitive information across various communication channels.

Unit 5: Exam Strategy and Review

• In-depth review sessions for each CAP domain, focusing on challenging areas.
• Timed practice exams simulating the actual CAP test environment.
• Post-test analysis to pinpoint knowledge gaps and areas requiring more study.
• Review of scenario-based questions and critical decision-making processes.

• Strategies for managing time effectively during the exam.
• Techniques for analyzing and deconstructing complex multiple-choice questions.
• Methods for handling exam-day stress and maintaining focus.
• Final checklist and mental preparation for successful certification.