Know Your Customer (KYC) and Customer Due Diligence (CDD) Essentials

Banking, Insurance and Financial Services October 25, 2025
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Introduction

This practical course provides comprehensive coverage of Know Your Customer and Customer Due Diligence processes that form the foundation of financial crime prevention in banking and financial services. Participants will learn about customer identification requirements, risk assessment methodologies, enhanced due diligence procedures, and ongoing monitoring techniques essential for regulatory compliance. The curriculum covers both individual and corporate customer due diligence, document verification processes, and the integration of technology in KYC operations. Through hands-on exercises and real-world scenarios, learners will develop the skills to conduct effective due diligence and maintain compliant customer relationships.

Objectives

Upon completion of this course, participants will be able to:

  • Implement effective KYC and CDD processes
  • Conduct customer risk assessments
  • Perform enhanced due diligence for high-risk customers
  • Verify customer identification documents
  • Navigate regulatory KYC requirements
  • Manage ongoing customer monitoring
  • Utilize technology for KYC automation
  • Conduct beneficial ownership identification
  • Prepare for regulatory KYC examinations

Target Audience

  • KYC Analysts and Officers
  • Compliance Professionals
  • Relationship Managers
  • Banking Operations Staff
  • Risk Management Professionals
  • AML Compliance Staff
  • Customer Onboarding Teams
  • Financial Crime Investigators

Methodology

  • KYC case studies and exercises
  • Document verification simulations
  • Risk assessment workshops
  • Regulatory compliance scenarios
  • Technology platform demonstrations
  • Quality assurance exercises

Personal Impact

  • Enhanced KYC expertise
  • Improved risk assessment skills
  • Stronger analytical capabilities
  • Better regulatory knowledge
  • Enhanced due diligence abilities

Organizational Impact

  • Improved regulatory compliance
  • Enhanced risk management
  • Reduced financial crime exposure
  • Better customer onboarding efficiency
  • Increased operational effectiveness

Course Outline

Unit 1: KYC Fundamentals

Regulatory Framework
  • KYC regulatory requirements overview
  • Customer Identification Program rules
  • Risk-based approach principles
  • Global KYC standards

Unit 2: Customer Identification

Individual Customers
  • Identity verification requirements
  • Document authentication techniques
  • Address verification methods
  • Digital identity verification
Corporate Customers
  • Business registration verification
  • Legal structure assessment
  • Ownership documentation requirements
  • Authority verification processes

Unit 3: Risk Assessment

Risk Rating Methodologies
  • Customer risk scoring models
  • Geographic risk factors
  • Product risk assessment
  • Behavioral risk indicators
Enhanced Due Diligence
  • Politically Exposed Persons identification
  • High-risk country relationships
  • Complex ownership structures
  • Source of wealth verification

Unit 4: Ongoing Monitoring

Transaction Monitoring
  • Customer behavior profiling
  • Transaction pattern analysis
  • Alert investigation processes
  • Periodic review requirements
Customer Information Updates
  • Trigger event identification
  • Information refresh processes
  • Risk reassessment procedures
  • Documentation maintenance

Unit 5: Technology Solutions

KYC Technology
  • KYC platform capabilities
  • Automated document verification
  • Risk scoring algorithms
  • Case management systems
Data Management
  • Data quality requirements
  • Information validation processes
  • Record keeping standards
  • Data privacy considerations

Unit 6: Special Categories

High-Risk Customers
  • PEP due diligence requirements
  • Cash-intensive business risks
  • Non-resident customer considerations
  • Charity and NPO due diligence
Complex Structures
  • Trust and foundation due diligence
  • Private investment company risks
  • Multi-jurisdictional structures
  • Nominee arrangements assessment

Unit 7: Compliance Management

Program Oversight
  • KYC policy development
  • Quality assurance processes
  • Training program implementation
  • Regulatory reporting requirements
Examination Preparation
  • Regulatory examination expectations
  • Documentation standards
  • Remediation plan development
  • Management reporting frameworks

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