This specialized course addresses the unique aspects of contracting for information technology, software licensing, and Software-as-a-Service (SaaS) arrangements, which have become critical to modern business operations. Participants will learn about the specific legal and commercial considerations in technology contracts, including intellectual property rights, data protection, service levels, and cybersecurity requirements. The course covers the entire technology procurement lifecycle from requirements definition through to contract management and renewal decisions. Through practical examples and technology-specific case studies, learners will develop the expertise needed to negotiate and manage IT contracts that align with business needs while managing the unique risks of technology solutions.
IT, Software Licensing, and SaaS Agreement Management
Legal and Contracts Management
October 25, 2025
Introduction
Objectives
This course enables participants to:
- Understand technology contract structures and provisions
- Negotiate software licensing and SaaS agreements
- Manage intellectual property rights in technology contracts
- Address data protection and privacy requirements
- Develop and monitor service level agreements
- Handle technology implementation and acceptance
- Manage software maintenance and support arrangements
- Address cybersecurity and business continuity requirements
- Make informed technology renewal and exit decisions
Target Audience
- IT procurement and sourcing professionals
- Technology contract managers
- IT directors and managers
- Software vendors and service providers
- Legal professionals specializing in technology
- Compliance and data protection officers
- Business relationship managers
Methodology
- Technology contract negotiation simulations
- Case studies of technology implementation successes and failures
- Group activities developing service level agreements
- Individual exercises on data protection compliance
- Role-playing vendor management scenarios
- Document analysis of technology contract clauses
- Scenario-based problem-solving for technology issues
Personal Impact
- Enhanced understanding of technology contracting principles
- Improved negotiation skills for technology agreements
- Stronger ability to manage technology vendor relationships
- Better understanding of data protection requirements
- Increased confidence in technology procurement decisions
- Enhanced ability to align technology with business needs
Organizational Impact
- More effective technology procurement and implementation
- Reduced risks in technology contracts and relationships
- Better value from technology investments
- Improved compliance with data protection regulations
- Enhanced business continuity and operational resilience
- Stronger vendor relationships and performance
Course Outline
Unit 1: Technology Contract Fundamentals
Section 1.1: Contract Types- Software licensing models and structures
- SaaS and cloud service agreements
- IT outsourcing and managed service contracts
- Development and customization agreements
- Technology procurement frameworks
Unit 2: Intellectual Property and Data
Section 2.1: Key Considerations- Intellectual property ownership and licensing
- Data protection and privacy requirements
- Data security and confidentiality provisions
- Audit rights and compliance verification
- Source code escrow arrangements
Unit 3: Service Delivery and Performance
Section 3.1: Performance Management- Service level agreements and metrics
- Performance reporting and review processes
- Acceptance testing and criteria
- Service credits and remedy mechanisms
- Business continuity and disaster recovery
Unit 4: Implementation and Change Management
Section 4.1: Project Execution- Implementation plans and milestones
- Change control and scope management
- Customization and configuration management
- Integration with existing systems
- Training and knowledge transfer
Unit 5: Financial and Commercial Terms
Section 5.1: Commercial Management- Pricing models and payment structures
- Renewal and price adjustment mechanisms
- Term and termination provisions
- Liability and indemnity considerations
- Tax implications and treatment
Unit 6: Relationship and Vendor Management
Section 6.1: Ongoing Management- Vendor management strategies
- Relationship governance and communication
- Contract administration and compliance
- Performance improvement and optimization
- Renewal, replacement, and exit planning
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