Effective Communication and Feedback Skills

Leadership and Business Management October 25, 2025
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Introduction

Communication is the foundational skill of all successful professionals, and this intensive course is designed to polish verbal, written, and non-verbal delivery for maximum impact. It goes beyond basic clarity, focusing on structuring messages for persuasion, listening actively to understand intent, and mastering the crucial skill of delivering balanced, constructive feedback. Participants will gain structured models and techniques to navigate difficult conversations, resolve misunderstandings quickly, and build stronger, more productive relationships with colleagues and clients. By transforming their communication, attendees will improve team cohesion, reduce errors, and accelerate professional growth.

Objectives

Upon completion of this course, participants will be able to:

  • Apply the principles of structured communication to make presentations and emails clear and persuasive.
  • Utilize advanced active listening techniques to deeply understand the speaker's intent and minimize misunderstandings.
  • Master a systematic model (e.g., SBI, DESC) for delivering effective, constructive feedback that drives behavioral change.
  • Confidently initiate and manage high-stakes, difficult conversations with tact and professionalism.
  • Adapt communication style effectively based on the audience, context, and desired outcome.
  • Interpret and utilize non-verbal cues (body language) for more effective face-to-face interaction.
  • Develop a strategic communication plan for disseminating complex information to a large team.
  • Handle defensive responses to feedback and turn potential conflict into a productive dialogue.

Target Audience

  • Managers, Team Leaders, and Supervisors
  • Project Managers and Cross-Functional Coordinators
  • Sales, Customer Service, and Client-Facing Professionals
  • Anyone frequently required to give presentations or conduct sensitive meetings
  • Technical Experts who need to simplify complex information

Methodology

  • Video-recorded role-playing sessions for delivering both positive and corrective feedback.
  • Simulations of high-stakes, difficult conversations with professional feedback.
  • Group exercises in active listening and non-verbal cue interpretation.
  • Individual assignments structuring complex information into a clear, persuasive communication.
  • Workshops on email and written communication etiquette and clarity.

Personal Impact

  • Mastery of structured communication and advanced active listening skills.
  • Increased confidence and competence in delivering constructive, developmental feedback.
  • The ability to initiate and manage difficult conversations with professionalism.
  • Improved professional relationships built on clearer communication and trust.
  • Reduced personal stress and anxiety related to conflict and sensitive dialogue.
  • A powerful personal style that conveys clarity, authority, and empathy.

Organizational Impact

  • Significant reduction in errors, misunderstandings, and miscommunications across the organization.
  • Faster conflict resolution and reduced time spent on internal disputes.
  • Improved quality of performance development through effective, targeted feedback.
  • More effective cross-functional collaboration due to clearer communication protocols.
  • Higher employee morale and psychological safety due to a culture of open dialogue.
  • Streamlined meetings and decision-making processes with focused communication.

Course Outline

Unit 1: The Fundamentals of Impactful Communication

Section 1: Principles of Clarity
  • Understanding the communication process and common barriers to effective message delivery
  • The power of brevity: structuring written and verbal messages for maximum clarity
  • Techniques for simplifying complex technical or strategic information for diverse audiences
  • Mastering the use of clear, action-oriented language over vague statements

Unit 2: Active Listening and Non-Verbal Cues

Section 1: Listening to Understand
  • Practicing the three levels of listening (Internal, Focused, Global/Active)
  • Techniques for demonstrating engagement and encouraging open dialogue
  • Reading and interpreting non-verbal communication (body language, tone, posture)
  • Asking powerful clarifying and open-ended questions to probe for deeper understanding

Unit 3: Mastering Constructive Feedback

Section 1: Feedback Models
  • The difference between appreciation, coaching, and evaluation (Appraisal)
  • Applying the Situation-Behavior-Impact (SBI) model for structured feedback
  • Strategies for giving corrective feedback that focuses on behavior, not personality
  • The critical skill of receiving feedback non-defensively and using it for growth

Unit 4: Navigating Difficult Conversations

Section 1: High-Stakes Dialogue
  • Preparing for and initiating high-stakes conversations with a clear objective
  • Managing emotional responses (both your own and the other party's) during conflict
  • The role of assertion versus aggression in maintaining boundaries and driving outcomes
  • Using the DESC script (Describe, Express, Specify, Consequence) for clear resolution

Unit 5: Strategic Communication for Teams

Section 1: Team and Cross-Functional Communication
  • Developing a structured internal communication rhythm (e.g., updates, huddles)
  • Adapting communication for virtual and hybrid team environments (asynchronous tools)
  • Techniques for achieving consensus and buy-in among diverse stakeholders
  • Identifying and bridging communication gaps between departments or functions

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