This practical course enhances the problem-solving and decision-making capabilities of engineers and technical professionals through structured methodologies and analytical approaches. Participants will learn systematic processes for defining problems, analyzing root causes, generating solutions, and making data-driven decisions in technical contexts. The course covers both quantitative and qualitative analysis techniques, risk assessment, and implementation planning specific to engineering and technical challenges. Through hands-on exercises and real-world technical scenarios, attendees will develop the skills needed to solve complex problems efficiently and make robust decisions that stand up to technical scrutiny. This training is essential for technical professionals seeking to enhance their analytical and decision-making effectiveness.
Problem Solving & Decision Making Skills for Engineers and Technical Professionals
Leadership and Business Management
October 25, 2025
Introduction
Objectives
Upon completion of this course, participants will be able to:
- Apply structured problem-solving methodologies
- Use root cause analysis techniques effectively
- Generate and evaluate alternative solutions
- Make data-driven decisions in technical contexts
- Apply risk assessment to technical decisions
- Communicate technical solutions effectively
- Implement and monitor solution effectiveness
- Facilitate problem-solving in teams
- Document problem-solving processes
Target Audience
- Engineers of all disciplines
- Technical professionals and specialists
- Research and development staff
- Quality and process improvement engineers
- Project engineers and technical leads
- Maintenance and reliability engineers
- Manufacturing and production engineers
- IT and technology professionals
Methodology
- Technical problem-solving workshops
- Root cause analysis exercises
- Case studies of engineering challenges
- Decision-making simulations
- Data analysis practice sessions
- Team problem-solving activities
- Real-world technical scenarios
Personal Impact
- Enhanced analytical and critical thinking skills
- Improved problem-solving methodology application
- Stronger decision-making in technical contexts
- Increased confidence in complex problem resolution
- Better communication of technical solutions
- Enhanced innovation and creative thinking
Organizational Impact
- Faster resolution of technical problems
- Improved quality of technical decisions
- Reduced costs through effective problem-solving
- Enhanced innovation and continuous improvement
- Stronger technical capability and competence
- Better risk management in technical projects
Course Outline
Unit 1: Problem-Solving Foundations
Systematic Approach- Problem-solving methodologies and frameworks
- Problem definition and scoping techniques
- Data collection and analysis methods
- Stakeholder analysis in technical problems
- Developing critical thinking skills
- Cognitive biases in technical decision-making
- Assumptions identification and testing
- Evidence-based problem-solving
Unit 2: Root Cause Analysis
Analysis Techniques- 5 Whys technique application
- Fishbone diagram development
- Fault tree analysis methods
- Failure mode and effects analysis
- Statistical analysis for problem-solving
- Trend analysis and pattern recognition
- Correlation and regression analysis
- Design of experiments principles
Unit 3: Solution Generation
Creative Thinking- Brainstorming and idea generation techniques
- TRIZ and systematic innovation
- Lateral thinking and paradigm shifting
- Prototyping and testing approaches
- Criteria development for solution evaluation
- Cost-benefit analysis techniques
- Risk assessment of proposed solutions
- Decision matrix and scoring models
Unit 4: Decision-Making Processes
Decision Frameworks- Structured decision-making processes
- Uncertainty and probability in decisions
- Multi-criteria decision analysis
- Group decision-making techniques
- Technical risk identification and assessment
- Risk mitigation strategies
- Contingency planning
- Decision documentation and communication
Unit 5: Implementation and Learning
Implementation Planning- Solution implementation planning
- Change management for technical solutions
- Monitoring and measurement plans
- Adjustment and course correction
- Lessons learned and knowledge capture
- Standardization and replication
- Building problem-solving capability
- Developing problem-solving culture
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