Upon completion of this course, participants will be able to:

• Design and implement efficient, compliant, and streamlined administrative workflows across the entire employee lifecycle.
• Master best practices for secure and legally compliant management of all sensitive employee files and records.
• Utilize **HRIS** and related technology effectively to automate routine administrative tasks and improve data integrity.
• Develop and maintain a robust audit-ready system for documentation related to hiring, benefits, and separation.
• Implement quality control measures and continuous process improvement methodologies (**Lean**) for **HR** transactions.
• Manage the administrative complexities of benefits enrollment, status changes, and new hire onboarding compliantly.
• Develop clear service level agreements (**SLAs**) and communication standards for administrative support to employees and managers.
• Ensure compliance with key data privacy regulations (**GDPR, CCPA**) in all administrative and record-keeping processes.

• HR Assistants and Administrators
• HR Generalists and Coordinators responsible for data and paperwork
• **HRIS** and HR Technology Specialists
• Office Managers and small **HR** department staff
• Compliance and Internal Audit personnel focused on human capital data

• Group exercises process mapping a high-volume **HR** transaction (e.g., new hire enrollment) and identifying waste points.
• Workshops on designing a legally compliant and secure employee file audit checklist.
• Case studies analyzing compliance failures due to poor record-keeping and data mismanagement.
• Individual exercises developing a basic data entry quality control plan for the **HRIS**.
• Discussions on strategies for communicating complex administrative processes to non-**HR** employees.

Unit 1: Foundations of Administrative Compliance and Data Management

• The strategic importance of administrative excellence: data integrity, compliance, and employee trust
• Best practices for physical and digital employee file management and retention schedules
• Ensuring compliance with data privacy regulations (**GDPR, CCPA**) and protecting sensitive PII
• Developing a robust internal audit system for **HR** records and documentation readiness

Unit 2: The Employee Lifecycle: Core Administrative Workflows

• Designing a seamless, paperless, and compliant administrative onboarding process (e.g., I-9, contracts, benefits enrollment)
• Mastering the administrative workflow for employee status changes, transfers, and compensation adjustments
• Efficient management of benefits administration, open enrollment, and qualifying life events (**QLEs**)
• The compliant administrative process for employee separation and offboarding (e.g., final pay, COBRA, record archiving)

Unit 3: HR Technology and Process Automation

• Leveraging the **HRIS** for self-service, data entry automation, and streamlined transaction management
• Techniques for ensuring data quality, minimizing entry errors, and maintaining system security
• Introduction to **HR** process mapping and using **Lean** principles to eliminate administrative waste
• Utilizing automation tools (**RPA**) for high-volume, repetitive administrative tasks (e.g., form generation)

Unit 4: Quality Control and Service Delivery

• Developing and tracking key administrative **KPIs** (e.g., **Time-to-Hire**, Data Entry Error Rate, **SLA** adherence)
• Establishing clear Service Level Agreements (**SLAs**) and communication channels for employee and manager inquiries
• Strategies for managing the administrative burden of leave of absence (**LOA**) and attendance tracking
• Designing and maintaining a centralized knowledge base for administrative policies and procedures

Unit 5: Continuous Improvement and Risk Mitigation

• Implementing a continuous process improvement cycle based on audit findings and error analysis
• Managing the administrative change required by new laws, policy updates, or technology upgrades
• Developing a robust disaster recovery plan for **HR** data and administrative continuity
• Action Planning: creating a personal administrative efficiency project plan for their organization