This comprehensive course equips public sector professionals with frameworks and practical skills to develop, implement, and use performance measurement systems that drive accountability, improvement, and results. Participants will learn to design meaningful indicators, collect reliable data, and use performance information for decision-making and continuous improvement. The program addresses the unique challenges of measuring public sector performance, including multiple objectives, qualitative outcomes, and stakeholder diversity. Through case studies and hands-on exercises, professionals will develop capabilities to create performance frameworks that demonstrate value, inform strategy, and enhance public accountability.
Performance Measurement and Management in the Public Sector
Government and Public Sector
October 25, 2025
Introduction
Objectives
Participants will learn to:
- Design effective performance measurement frameworks
- Develop meaningful and balanced performance indicators
- Collect and manage performance data efficiently
- Analyze and interpret performance information
- Use performance data for decision-making and improvement
- Report performance results to diverse stakeholders
- Align performance measures with strategic objectives
- Address challenges in measuring public value and outcomes
- Create performance cultures within organizations
- Evaluate and improve performance measurement systems
Target Audience
- Performance measurement specialists
- Program and policy managers
- Strategic planning professionals
- Data analysts and researchers
- Internal auditors and evaluators
- Department and division heads
- Anyone responsible for measuring organizational performance
Methodology
- Case studies of public sector performance systems
- Indicator development workshops
- Data analysis exercises
- Performance framework design for real programs
- Peer review of measurement approaches
- Best practice sharing across government
Personal Impact
- Enhanced ability to measure and demonstrate results
- Improved analytical and evaluation skills
- Stronger strategic thinking and alignment capabilities
- Greater confidence in performance discussions
- Better data management and interpretation
- Career advancement through performance expertise
Organizational Impact
- Improved accountability for results
- Better resource allocation decisions
- Enhanced program effectiveness and efficiency
- Stronger evidence-based decision making
- Increased public trust and confidence
- Continuous improvement culture
Course Outline
Performance Measurement Foundations
Conceptual Framework- Purpose and benefits of performance measurement
- Public sector performance context and challenges
- Theory of change and logic models
- Stakeholder perspectives on performance
- Balanced scorecard and similar approaches
- Input-output-outcome-impact models
- Key performance indicator development
- Alignment with strategic objectives
Indicator Development
Effective Indicators- Characteristics of good performance indicators
- Quantitative and qualitative measures
- Leading and lagging indicators
- Efficiency, effectiveness, and economy measures
- Measuring outcomes versus outputs
- Addressing attribution and contribution
- Dealing with data limitations
- Managing unintended consequences
Data Management and Analysis
Data Systems- Data collection methods and tools
- Data quality assurance processes
- Automation and technology solutions
- Privacy and ethical considerations
- Performance data analysis methods
- Benchmarking and comparative analysis
- Trend analysis and forecasting
- Root cause analysis for performance issues
Performance Management Application
Decision Support- Using performance information for management
- Performance-based budgeting and resource allocation
- Program evaluation and improvement
- Risk management and early warning
- Performance reporting frameworks
- Visualization and dashboard design
- Stakeholder-specific reporting
- Transparency and public accountability
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