This advanced course equips leaders and change agents with comprehensive frameworks and practical tools for leading successful organizational change in public sector contexts. Participants will learn to diagnose change readiness, develop robust change strategies, and implement sustainable transformations that achieve intended outcomes. The program integrates proven change methodologies with the unique challenges of public sector environments, including political considerations, stakeholder complexity, and public accountability. Through case studies and practical application, change leaders will develop capabilities to navigate resistance, build momentum, and create organizations that adapt successfully to evolving demands.
Introduction
Objectives
Change leaders will learn to:
- Apply structured change management frameworks and methodologies
- Diagnose organizational readiness and change capacity
- Develop comprehensive change strategies and plans
- Engage and align stakeholders throughout change processes
- Communicate change effectively to diverse audiences
- Manage resistance and build change momentum
- Measure change progress and adoption
- Sustain change and embed new ways of working
- Lead change in complex public sector environments
- Build organizational change capability
Target Audience
- Change managers and practitioners
- Program and project managers leading change
- HR and organizational development professionals
- Senior executives sponsoring change initiatives
- Team leaders implementing change
- Transformation office staff
- Public sector reform leaders
Methodology
- Case studies of public sector change initiatives
- Change simulation exercises
- Stakeholder analysis workshops
- Change plan development for real projects
- Role-playing difficult change conversations
- Peer consultation on change challenges
Personal Impact
- Enhanced ability to lead successful change
- Improved stakeholder influence and engagement
- Stronger communication and facilitation skills
- Greater confidence in ambiguous situations
- Better problem-solving in complex environments
- Career advancement through change expertise
Organizational Impact
- Higher success rate of change initiatives
- Reduced productivity loss during transitions
- Improved employee engagement during change
- Faster adoption of new processes and systems
- Stronger organizational agility and adaptability
- Better return on change investments
Course Outline
Change Management Foundation
Change Context- Understanding forces driving public sector change
- Types and scales of organizational change
- Change management frameworks and models
- Public sector change challenges and opportunities
- Assessing organizational readiness for change
- Stakeholder analysis and mapping
- Impact assessment and risk analysis
- Cultural and behavioral considerations
Change Strategy and Planning
Strategy Development- Developing change vision and case for change
- Change approach selection and customization
- Integration with project and program management
- Resource planning and business case development
- Change activity planning and sequencing
- Communication planning and messaging
- Training and capability development planning
- Measurement and evaluation framework
Change Implementation
Engagement and Communication- Stakeholder engagement strategies
- Leadership alignment and activation
- Communication channels and tactics
- Building change network and champions
- Understanding sources and types of resistance
- Resistance anticipation and prevention
- Intervention strategies for resistance
- Converting resistors to supporters
Sustaining Change
Reinforcement and Embedding- Reinforcement mechanisms and systems
- Sustainability planning and execution
- Measuring adoption and benefits realization
- Celebrating success and recognizing effort
- Leading through uncertainty and ambiguity
- Building organizational change capability
- Personal resilience and energy management
- Continuous improvement in change practice
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